I can't beleive someone would do this, maybe I can.
This jo calls in wanting a sup because the local office would only exchange the phone he has(which is blue) for the same type and .color He wanted a superviosr to call the store and make them exchange it for a red phone because he didn't want blue. I tried to explain to him that the phones have to be exchanged like for like,hence he has to take a blue phone. The guy kept getting pissy because we were not treating him fairly in his eyes. I had to call a lead to ask if the reasoning was the like for like and they said yes, but if he wants to take it up with someone he has to go back to the store.
I had to make the guy hold longer so I could stop laughing. So I finaly tell him this and he goes, fine I'll keep the blue phone but I won't like it.
This jo calls in wanting a sup because the local office would only exchange the phone he has(which is blue) for the same type and .color He wanted a superviosr to call the store and make them exchange it for a red phone because he didn't want blue. I tried to explain to him that the phones have to be exchanged like for like,hence he has to take a blue phone. The guy kept getting pissy because we were not treating him fairly in his eyes. I had to call a lead to ask if the reasoning was the like for like and they said yes, but if he wants to take it up with someone he has to go back to the store.
I had to make the guy hold longer so I could stop laughing. So I finaly tell him this and he goes, fine I'll keep the blue phone but I won't like it.
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