This has been bothering me all day, and I have to get it off my chest...this happened on early in my shift today.
EG: Electronics Guy
Me: At the guest service desk
TL: My manager, pretty easygoing but the newest team lead so often looking to established team members for confirmation that he's doing things right.
SC: Not just sucky, but...well, you'll see.
I first became aware of this when EG walked a guest up to me. Mid-30s, had a kid with her, really fake tan but nothing unusual to look at. Until I got this story.
EG: Uh, LadyA, this guest found something...
SC: Yes, I want you to make a page and have whoever dropped this come to claim it.
Me: *I manage to catch it and hold it steady so I can read it...it looks like a Western Union check, for $180, not made out to anyone* Oh...actually, we don't page here, what we do is log it in and have the manager drop it into our safe. *lets go and pulls out the lost and found book*
SC: NO! I know what you're up to! You'll just take it and spend it! *yanks it away from me*
Me: *exchanges a look with EG - we both know exactly what she means* No, Ma'am, we put it in our safe until it's claimed.
SC: You make a page right now! If they can describe what they lost, I'll hand it over, otherwise I'm keeping it.
Me: *at a loss for what to do, pages TL over...I tried to get the LP guy over too but he got distracted*
SC: I demand you make a page about this!
TL: *easygoing* Oh, we don't do that, we put it in our safe.
SC: But it's like finding a wad of cash, or a blank check!
Me: *resigned, knowing what she really wants* We can put you down as the finder, Ma'am...
SC: *cuts me off* I'M NOT WAITING 30 DAYS FOR MY MONEY! *clutches the paper close, despite both me and the TL trying to coax her to turn it in* I'm not leaving it with you! I'll be in the store about an hour, if they miss it have them call me!
EG, TL, and I watch as she runs off with her kid, just staring. She didn't leave a contact number, or even pass by my counter again that I saw.
TL: Uh...
Me: *puts the book away* Well...we can't log anything, we don't have it on hand...
EG: *sighs* That's why I brought her over here, she gave me that rant and I asked her "do you want to turn it in or not?"
That was just...argh...I had NO clue what to do about it! She was stealing and trying to act like she wasn't by making a token effort to find the owner. And she got so pissy about it, because we weren't saying 'finders keepers'. It ws so obvious she wanted to keep it and use it. I couldn't even get a close enough look a it to determine if it was real or someone's receipt or something. (I've never used Western Union.) That comment about 'a wad of cash' is what got me really angry at her, because I know if I'd found it (or a wad of cash) I would have turned it in immediately.
*sigh* I feel like I helped her steal it, but short of ripping it out of her hands, I don't know what I could have done...
EG: Electronics Guy
Me: At the guest service desk
TL: My manager, pretty easygoing but the newest team lead so often looking to established team members for confirmation that he's doing things right.
SC: Not just sucky, but...well, you'll see.
I first became aware of this when EG walked a guest up to me. Mid-30s, had a kid with her, really fake tan but nothing unusual to look at. Until I got this story.
EG: Uh, LadyA, this guest found something...
SC: Yes, I want you to make a page and have whoever dropped this come to claim it.
Me: *I manage to catch it and hold it steady so I can read it...it looks like a Western Union check, for $180, not made out to anyone* Oh...actually, we don't page here, what we do is log it in and have the manager drop it into our safe. *lets go and pulls out the lost and found book*
SC: NO! I know what you're up to! You'll just take it and spend it! *yanks it away from me*
Me: *exchanges a look with EG - we both know exactly what she means* No, Ma'am, we put it in our safe until it's claimed.
SC: You make a page right now! If they can describe what they lost, I'll hand it over, otherwise I'm keeping it.
Me: *at a loss for what to do, pages TL over...I tried to get the LP guy over too but he got distracted*
SC: I demand you make a page about this!
TL: *easygoing* Oh, we don't do that, we put it in our safe.
SC: But it's like finding a wad of cash, or a blank check!
Me: *resigned, knowing what she really wants* We can put you down as the finder, Ma'am...
SC: *cuts me off* I'M NOT WAITING 30 DAYS FOR MY MONEY! *clutches the paper close, despite both me and the TL trying to coax her to turn it in* I'm not leaving it with you! I'll be in the store about an hour, if they miss it have them call me!
EG, TL, and I watch as she runs off with her kid, just staring. She didn't leave a contact number, or even pass by my counter again that I saw.
TL: Uh...
Me: *puts the book away* Well...we can't log anything, we don't have it on hand...
EG: *sighs* That's why I brought her over here, she gave me that rant and I asked her "do you want to turn it in or not?"
That was just...argh...I had NO clue what to do about it! She was stealing and trying to act like she wasn't by making a token effort to find the owner. And she got so pissy about it, because we weren't saying 'finders keepers'. It ws so obvious she wanted to keep it and use it. I couldn't even get a close enough look a it to determine if it was real or someone's receipt or something. (I've never used Western Union.) That comment about 'a wad of cash' is what got me really angry at her, because I know if I'd found it (or a wad of cash) I would have turned it in immediately.
*sigh* I feel like I helped her steal it, but short of ripping it out of her hands, I don't know what I could have done...
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