Guest: Dave, you have one pissed off customer right now....I got a coupon for a $5 come to the beach rebate and I have been calling for over a month now and still havent gotten my $5. This is my last GD phone call before I get my lawyer involved.
So accounting tells me to tell the man we will cut him a check for $5 and I tell him that.
Guest: well thats all well and good but what about the fact that I had to wait so long for it, isnt that being taken into consideration?
Me: well I do apologize for that
Guest: thats not sufficent, I expect some compensation for that in addition to the $5
Me: we cant do that
Guest: like I said, I have a lawyer I will be calling and I will sue and probably get punitive damages for thousands of dollars, is that worth it for $5
Me: ok well we arent paying you anything more than the $5 you say we owe you
Guest: young man, I dont like your attitude
Me: I am sorry, sir
Guest: no you're not but you will be
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So accounting tells me to tell the man we will cut him a check for $5 and I tell him that.
Guest: well thats all well and good but what about the fact that I had to wait so long for it, isnt that being taken into consideration?
Me: well I do apologize for that
Guest: thats not sufficent, I expect some compensation for that in addition to the $5
Me: we cant do that
Guest: like I said, I have a lawyer I will be calling and I will sue and probably get punitive damages for thousands of dollars, is that worth it for $5
Me: ok well we arent paying you anything more than the $5 you say we owe you
Guest: young man, I dont like your attitude
Me: I am sorry, sir
Guest: no you're not but you will be
CLICK
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