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This took place on Saturday, where I had originally been scheduled from 5-9, but okayed it with SM to show up 10-3 instead. A was annoyed at this so I didn't get a break (wtf) and get thrown on register at 1 PM. By the time this incident happened I had already made a few--minor and fixable-by-me--stupid mistakes which to any other manager is a sign that I need a break NAO.
<BG>It's almost a universal truth/running joke that SCs around here are skewed toward one ethnicity, they feel that everyone owes them everything. A CW calls them the [Town] branch of the Brighton Beach mafia.
So, a customer comes up with various meat products, and a Catalina store coupon for $2 off any meat purchase of $5 or more. We haven't given those out since March/April.
I check the date, it expired on April 23rd. The register won't let it through.
M:
SC: three guesses
M: This coupon is expired. I can't take it.
SC: No, I can use it. You have to take it, I gave it to you.
M: It won't scan. The computer won't let me take it.
SC: Put in the numbers! (good lord, someone actually explained to her that they were typing a coupon in?)
M: I can't do that, it won't go through. The computer won't let me take this, it's expired.
SC: You can make it go through! (I am seriously going to strangle whoever is telling people that we can type these in)
M: No, I can't. It expired two months ago.
SC: No, it's only a few days old. (where are these magical coupons where the expiration date resets if you aren't holding them?)
M: (trying to be pleasant) This expired in April. It is now June.
SC: I need to use it, I was out of town.
At this point I get a manager, who happens to be A (who has in the past forced me to take expired coupons).
SC: "But I had to go out of town, it was an emergency and I had to go to [somewhere] to the hospital and I couldn't use this. I'm back now and I want to use it."
A: "I understand that, but the register won't let it through. I can't override the register. I can't take this. It expired." (!!!! SM must have talked to her about expired coupons)
SC: see above, with a few extra TMI non-details added
M: *pointing to date* This expired in April. It's now June.
SC: But I couldn't use it then and I want to use it now! (repeat above ad nauseam)
End result (five minutes later), she didn't get to use the coupon. Her total bill was only like $20.
She came back yesterday, and started bitching about why there were no coupons
I half-expected A to tell her that if she wanted a discount on anything to tell the cashier and they would do it (SM actually did do this for a man who was also complaining about the lack of coupons...and he wonders why our store has so many EWs).
<BG>It's almost a universal truth/running joke that SCs around here are skewed toward one ethnicity, they feel that everyone owes them everything. A CW calls them the [Town] branch of the Brighton Beach mafia.
So, a customer comes up with various meat products, and a Catalina store coupon for $2 off any meat purchase of $5 or more. We haven't given those out since March/April.
I check the date, it expired on April 23rd. The register won't let it through.
M:
SC: three guesses
M: This coupon is expired. I can't take it.
SC: No, I can use it. You have to take it, I gave it to you.
M: It won't scan. The computer won't let me take it.
SC: Put in the numbers! (good lord, someone actually explained to her that they were typing a coupon in?)
M: I can't do that, it won't go through. The computer won't let me take this, it's expired.
SC: You can make it go through! (I am seriously going to strangle whoever is telling people that we can type these in)
M: No, I can't. It expired two months ago.
SC: No, it's only a few days old. (where are these magical coupons where the expiration date resets if you aren't holding them?)
M: (trying to be pleasant) This expired in April. It is now June.
SC: I need to use it, I was out of town.
At this point I get a manager, who happens to be A (who has in the past forced me to take expired coupons).
SC: "But I had to go out of town, it was an emergency and I had to go to [somewhere] to the hospital and I couldn't use this. I'm back now and I want to use it."
A: "I understand that, but the register won't let it through. I can't override the register. I can't take this. It expired." (!!!! SM must have talked to her about expired coupons)
SC: see above, with a few extra TMI non-details added
M: *pointing to date* This expired in April. It's now June.
SC: But I couldn't use it then and I want to use it now! (repeat above ad nauseam)
End result (five minutes later), she didn't get to use the coupon. Her total bill was only like $20.
She came back yesterday, and started bitching about why there were no coupons
I half-expected A to tell her that if she wanted a discount on anything to tell the cashier and they would do it (SM actually did do this for a man who was also complaining about the lack of coupons...and he wonders why our store has so many EWs).
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