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way to shoot yourself in the foot

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  • way to shoot yourself in the foot

    Yeah, you know the saying about more flies with honey... uh-huh, it rings true in hotels also.

    Me: Front desk, this is Smiley, how may I help you?
    SC: Yeah, I can't get internet in my room.
    Me: Okay, let me look into it, do you mind holding a few minutes?
    SC: Fine.
    So, I look at the router map, none of them appear to be having problems, but I send a reset signal to the router closest to his room anyway just in case.
    Me: Thank you for holding. It looks like if there is a problem it is on the ISP's end. I've troubleshot our own network just in case it was a problem with ours, the router should be back up in about a minute or two and we can see if that fixed it, unfortunately if that doesn't work we'll have to wait until morning when we can get a tech from the ISP out to look at their equipment.
    SC: Oh, isn't that typical, refusing to accept responsibility and passing the buck.
    Me: I'm sorry you feel that way sir, but we contract out our internet, we have minimal control over it.
    SC: The whole reason I stayed her is for the free wifi, I'm in town on business, and you are doing nothing to make me a happy customer.
    Me: I'm sorry sir, but we've done all we can at this point to get it working, if you would...
    SC: Bullshit you've done all you can, you just are too lazy to make this right. I swear I will put every negative review I can out there, I doubt there is anything you can do to make me happy at this point.
    Me: So, let me make sure that I understand, there is nothing we can do other than fixing the wifi, which I've already explaind we can't do right now if it is on the ISP end, that will make you happy?
    SC: What is so hard to understand about that?
    Me: Well, I was going to say if you would allow me to contact my supervisor, I can have them waive the resort fee and perhaps do a discount on the room sense we weren't able to meet your expectations, but as it is that you have admitted to me that this would not be on your list of acceptable solutions, I doubt now that a supervisor would approve it, as it is their job to make guests happy, not give away money.
    SC: (insert incoherent rant here)
    Me: I'm sorry sir, but I have guests at the desk, at this time I will have to release the call and if anythign else comes up, please call back and we will be happy to assist you.
    *click*

    Seriously, the standard discount for something like that on a weekend like this would have gotten him between $40 and $50 off his stay, but you know what, we have to want to go above and beyond for you, and after you insult us and admit that we aren't going to satisfy you anyway, you'll get what you get.
    If you wish to find meaning, listen to the music not the song

  • #2
    Wow, um..that was special. Indeed, way for the SC to shoot his own foot. I have a little sympathy for the no wifi thing, but things happen... things out of some peoples control. I really love the "Every negative review" bit. If you are a smart consumer you weigh the good comments against the bad..one bad ruins a business it does not. *yoda voice*
    Engaged to the amazing Marmalady. She is my Silver Dragon, shining as bright as the sun. I her Black Dragon (though good honestly), dark as night..fierce and strong.

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    • #3
      I really don't get why so many people don't understand the word "can't."
      When you start at zero, everything's progress.

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      • #4
        How will he put out many negative reviews with no wifi?
        "Is it hot in here to you? It's very warm, isn't it?"--Nero, probably

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        • #5
          What's so hard about realizing you're a hotel and not an ISP??

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          • #6
            Quoth Pixilated View Post
            What's so hard about realizing you're a hotel and not an ISP??
            More relavently, part of his incoherhent ranting was that he was on a business trip and needed wifi and booked specifically for the wifi... well, a few things, first, if it is a business trip, why are you staying at a casino resort? Second, if the selling factor was wifi, you can get a lot cheaper places that have wifi, and a lot better located too. Third, you checked in Friday and are checking out Sunday, what business pray tell is it that you are doing? I could see maybe if he deals with hospitality having business with one of the big resorts on the weekend, but they normally will comp their vendors... nothing out our direction would be making business deals on the weekend.
            Also, this may be my personal prejudice shining through, but he was trying to connect an iPad... oh, yes, very businesslike showing up with your toy tablet instead of a real computer
            If you wish to find meaning, listen to the music not the song

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            • #7
              I do have a friend who did most of his work for his (now former) company from home on his laptop...we took a trip to a casino once where he just worked from the room during the day, and gambled with us at night...but that was his plan. Of course, when we went there, the internet didn't go out.

              Of course, my friend also isn't an asshole, and would've found some other way to get his work done, even if he had to go to Starbucks or something.
              "That's too bad. Hospitals aren't fun to fight through."
              "What IS fun to fight through?"
              "Gardens. Electronics shops. Antique stores, but only if they're classy."

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              • #8
                Quoth smileyeagle1021 View Post
                Also, this may be my personal prejudice shining through, but he was trying to connect an iPad... oh, yes, very businesslike showing up with your toy tablet instead of a real computer
                Not to detract from the rest of the suck, which was, indeed, sucky, but I do use an iPad instead of a laptop when traveling on business. The point being, you can't judge the legitimacy of the purpose based on the type of device being connected.

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                • #9
                  Good point, I have no internet at my aunt's condo where I am staying while my condo gets repainted, so I am posting this from the local supermarket that does have free WIFI.

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                  • #10
                    Quoth reimero View Post
                    Not to detract from the rest of the suck, which was, indeed, sucky, but I do use an iPad instead of a laptop when traveling on business. The point being, you can't judge the legitimacy of the purpose based on the type of device being connected.
                    Yup, more and more people are using tablet devices over laptops these days due to their increased portability.

                    Personally I have a tablet for if I simply need to check emails or do some basic web browsing, a small netbook for if I need to do very basic coding/typing/etc and a full size laptop for heavy duty stuff (website design, working on my novel, stuff like that)

                    Incidentally at the time of this post, I am posting from my tablet. =p
                    Violets are blue,
                    Roses are red,
                    I bequeath to thee...
                    A boot to the head >_>

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                    • #11
                      Quoth reimero View Post
                      Not to detract from the rest of the suck, which was, indeed, sucky, but I do use an iPad instead of a laptop when traveling on business. The point being, you can't judge the legitimacy of the purpose based on the type of device being connected.
                      As I said, personal prejudice showing through... you could not do accounting work efficiently on a tablet (or for that matter a laptop that doesn't have a full keyboard with 10-key), therefor they are toys
                      If you wish to find meaning, listen to the music not the song

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                      • #12
                        For accounting work, they are toys. But for many other jobs, they are quickly replacing laptops. From the food service angle, for example, virtually every one if the food and liquor vendors that come to see management at my bar have either a tablet or a small notebook/netbook (whatever the mini laptops are called). I'd say the majority of them work from tablets, though.

                        Clearly the type of work they do dictates what device will be best for each person. So I dare say you can't dismiss someone's work simply because they use a device that would not work for your field.

                        "The Customer Is Always Right...But The Bartender Decides Who Is
                        Still A Customer."

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