Our hotel doesn't allow pets. We have several signs stating this plus at check in we verbally tell each guest and have them initial on the reg card that if we find a pet we will charge $150 cleaning fee. So these people sneak 2 cats into their room. But apparently they didn't tell the cats to lay low because they were sitting in the window. So a guest went and told the front desk manager. Usually what we do when we find a pet in a room is make them remove it immediately and charge them the fee. For some reason my front desk manager charged the fee but did not make them remove the cats, so they stayed one more night.
Well the lady who had reported it the day before comes down the next morning and is all upset that see still sees the cats in the window. She says she is highly allergic to cats and she has been having itchy eyes the last 2 days because of the cats. That must be some serious allergy she has because the room with the cats is on the front of the second floor and her room is in the back of the 3rd floor. She doesn't say so but I get the feeling she thinks she should get a discount because there were cats in a no pet hotel. Apparently she spent the rest of the day complaining to management and didn't like the way they handled it so complained to corporate. She said she will never stay at any of our brands again. What's interesting is that we are also a non smoking hotel. The complaining lady and her husband were heavy smokers and although they did go out side to smoke their room still smelled of smoke because of their clothes. They stayed for ten days so the housekeepers had to do extra cleaning to get the smoke smell out of the room.
Well the lady who had reported it the day before comes down the next morning and is all upset that see still sees the cats in the window. She says she is highly allergic to cats and she has been having itchy eyes the last 2 days because of the cats. That must be some serious allergy she has because the room with the cats is on the front of the second floor and her room is in the back of the 3rd floor. She doesn't say so but I get the feeling she thinks she should get a discount because there were cats in a no pet hotel. Apparently she spent the rest of the day complaining to management and didn't like the way they handled it so complained to corporate. She said she will never stay at any of our brands again. What's interesting is that we are also a non smoking hotel. The complaining lady and her husband were heavy smokers and although they did go out side to smoke their room still smelled of smoke because of their clothes. They stayed for ten days so the housekeepers had to do extra cleaning to get the smoke smell out of the room.
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