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I'm not sure if this belongs here or somewhere else.
My shower broke. I am in NO way technical, and don't know the name of the part (but I do know the model number! haha)
So shower stops working. The Husband and I begin to take it apart. We take the handle off, the metal sleeve and the back shiny metal part (Called something I can't spell. The Eucheron? maybe?). We figure out that what is broken is a metal piece that would hold the "Ball" for the shower controls in a single handle shower (Adjusts the heat) and probably the cartridge needs to be replaced. But, unlike more modern parts, this piece is welded together all in one part. So I can't just go get the ball and cartridge things, I have to get a whole new part. (Price Pfister has made me angry already LOL)
So we remove the part from the pipe and start heading to Plumbing stores. the first one has no clue what that is, and looks very scared. They send me off to Plumbing store B. They know EXACTLY what it is, who makes it and the model number from just a quick glance. But bad news. They ordered three of those parts weeks ago (one for a customer and 2 for spares) and they are still on back order. He helps me as much as he can, as the water in the whole house is turned off and can't be turned back on without a solution, or it sprays into the walls. They were excellent and I'm calling to compliment his supervisor. He was going to sell it to me for the contractor rate too
. He gives me Price Pfister's customer support number and the model number of the part. I go and look at their website. They are selling it for 87 dollars, but it says "Back order". I can purchase it, but who knows how long I would have to wait. So I call them up to inquire if they have any advise. The rep tells me that they no longer make this product?
I ask why can I purchase it on their website if they don't make it anymore? He didn't have an answer. It seems really deceitful to me to allow people to purchase something they no longer make. I didn't tell the rep that, or take it out on him, but why would you allow a product to be sold that you don't have any of, and are not going to have any more of?
Thank GOODNESS I found the part on Amazon. Still paid 87 bucks, but I will have possession of it. eventually. If I was unable to find it, we would have had to call a plumber to tear out parts of the shower walls and pipes to install a new set up. We have a set up going where the water is spraying down the inside of the walls anymore, but we can't leave the water on all the time because it pours out the faucet. There is no stopping mechanism anymore. At least we can turn it on to do dishes and wash clothes and shower downstairs for a bit.
But am I off the wall thinking that it's wrong for a company to continue to allow orders to come in for a product they no longer have? I ended up calling plumbing store B and telling them don't hold their breath for their parts coming in.
My shower broke. I am in NO way technical, and don't know the name of the part (but I do know the model number! haha)
So shower stops working. The Husband and I begin to take it apart. We take the handle off, the metal sleeve and the back shiny metal part (Called something I can't spell. The Eucheron? maybe?). We figure out that what is broken is a metal piece that would hold the "Ball" for the shower controls in a single handle shower (Adjusts the heat) and probably the cartridge needs to be replaced. But, unlike more modern parts, this piece is welded together all in one part. So I can't just go get the ball and cartridge things, I have to get a whole new part. (Price Pfister has made me angry already LOL)
So we remove the part from the pipe and start heading to Plumbing stores. the first one has no clue what that is, and looks very scared. They send me off to Plumbing store B. They know EXACTLY what it is, who makes it and the model number from just a quick glance. But bad news. They ordered three of those parts weeks ago (one for a customer and 2 for spares) and they are still on back order. He helps me as much as he can, as the water in the whole house is turned off and can't be turned back on without a solution, or it sprays into the walls. They were excellent and I'm calling to compliment his supervisor. He was going to sell it to me for the contractor rate too
. He gives me Price Pfister's customer support number and the model number of the part. I go and look at their website. They are selling it for 87 dollars, but it says "Back order". I can purchase it, but who knows how long I would have to wait. So I call them up to inquire if they have any advise. The rep tells me that they no longer make this product?I ask why can I purchase it on their website if they don't make it anymore? He didn't have an answer. It seems really deceitful to me to allow people to purchase something they no longer make. I didn't tell the rep that, or take it out on him, but why would you allow a product to be sold that you don't have any of, and are not going to have any more of?
Thank GOODNESS I found the part on Amazon. Still paid 87 bucks, but I will have possession of it. eventually. If I was unable to find it, we would have had to call a plumber to tear out parts of the shower walls and pipes to install a new set up. We have a set up going where the water is spraying down the inside of the walls anymore, but we can't leave the water on all the time because it pours out the faucet. There is no stopping mechanism anymore. At least we can turn it on to do dishes and wash clothes and shower downstairs for a bit.
But am I off the wall thinking that it's wrong for a company to continue to allow orders to come in for a product they no longer have? I ended up calling plumbing store B and telling them don't hold their breath for their parts coming in.
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