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Had a husband and wife come in today to return a paper shredder that they claimed "was a total piece of crap that burned out on them because it can't even do what the box says" or something like that. The shredder in question was an 8-sheet, medium duty shredder, good for shredding documents, but not junk mail. Also not good for heavy use.
The wife threw down a thick, mangled hunk of paper that made it part way through before jamming. I didn't count all the layers of paper, but in the section that I did count, there were AT LEAST 12 layers of paper, plus a layer of plastic (saadwich bag consistency), and a layer of heavy cardstock. Altogether it was probably the equivalent of 20 sheets at least. This after she DARED me to count more than 8 sheets there.
Through their raniting and raving, I gathered that they were using the shredder to shred unopened mail, which it is NOT designed to do. That's why we sell the MailMate shredder. My guess is that they probably bought this 8 sheet shredder during one of the many times it has gone on sale (you can often get it for $20 after rebate) rather than pay $59.99 for the actual junk mail shredder.
In short, they cheaped out, abused the product to death, then came back yelling and screaming that we sell crap products and what are we going to do to rectify the situation?
Well, I tried to get them to buy the MailMate, but that's simulatenously "too expensive" and "too small." They wanted something with a large bin that could shred pretty much anything they could throw at it. About the only shredder we have that could do that is this, but that's was way TOO bog and far too expensive for them.
At one point, they wanted me to "prove" that the MailMate was good but putting in their "sample" and shredding that. Well, their "sample" (the mangled hunk of paper, plasitc, and card that they'd wrecked the first shredder with) was so torn up and mangled that there was no way it'd actually go in the slot. It would be like trying to stuff a pillow under a door. Not going to happen.
Then they tried to get me to demonstrate the shdredder using a stack of pamphlets they grabbed from nearby. Except that 1) those pamphlets were actually merchandise, not promotional material and 2) they had refrigerator magents in them. So I couldn't do that either.
This I was "unwilling to stand behind my product." After louding stating that they were going to OfficeDepot, they walked away, but not before teling another custoemr nearby (also looking at shredders) not to buy one from us "because they're crap."
I had a rant with the sales manager about them and their re-interpretation of "8-sheet."
"Oh yeah, just take 8 sheets, fold them until they won't fold any more, then shred it! How about you slap 8 layer of meat in there and make a salad! Yeah, it won't shred cardboard. WHAT DID YOU EXPECT!? How about 8 cardboard mailers? Jeeze!"
I hate people like this.
The wife threw down a thick, mangled hunk of paper that made it part way through before jamming. I didn't count all the layers of paper, but in the section that I did count, there were AT LEAST 12 layers of paper, plus a layer of plastic (saadwich bag consistency), and a layer of heavy cardstock. Altogether it was probably the equivalent of 20 sheets at least. This after she DARED me to count more than 8 sheets there.
Through their raniting and raving, I gathered that they were using the shredder to shred unopened mail, which it is NOT designed to do. That's why we sell the MailMate shredder. My guess is that they probably bought this 8 sheet shredder during one of the many times it has gone on sale (you can often get it for $20 after rebate) rather than pay $59.99 for the actual junk mail shredder.
In short, they cheaped out, abused the product to death, then came back yelling and screaming that we sell crap products and what are we going to do to rectify the situation?
Well, I tried to get them to buy the MailMate, but that's simulatenously "too expensive" and "too small." They wanted something with a large bin that could shred pretty much anything they could throw at it. About the only shredder we have that could do that is this, but that's was way TOO bog and far too expensive for them.
At one point, they wanted me to "prove" that the MailMate was good but putting in their "sample" and shredding that. Well, their "sample" (the mangled hunk of paper, plasitc, and card that they'd wrecked the first shredder with) was so torn up and mangled that there was no way it'd actually go in the slot. It would be like trying to stuff a pillow under a door. Not going to happen.
Then they tried to get me to demonstrate the shdredder using a stack of pamphlets they grabbed from nearby. Except that 1) those pamphlets were actually merchandise, not promotional material and 2) they had refrigerator magents in them. So I couldn't do that either.
This I was "unwilling to stand behind my product." After louding stating that they were going to OfficeDepot, they walked away, but not before teling another custoemr nearby (also looking at shredders) not to buy one from us "because they're crap."
I had a rant with the sales manager about them and their re-interpretation of "8-sheet."
"Oh yeah, just take 8 sheets, fold them until they won't fold any more, then shred it! How about you slap 8 layer of meat in there and make a salad! Yeah, it won't shred cardboard. WHAT DID YOU EXPECT!? How about 8 cardboard mailers? Jeeze!"
I hate people like this.
Bad flashbacks to TNMT dreams from growing up*
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