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I was standing behind the customer. imho, he wasn't the sucky one, but i'll leave it open for debate.
C: Customer
D: Person at the desk
M: Manager
I was standing behind C sorting through some tshirts while this happened, he was at an infodesk. I know D from a few years back when we went to school together, i was actually waiting for her to finish so i could have a chat with her when there weren't any customers, and while doing so was browsing through them shirts to have something in my hand, pretending not to eavesdrop
C: i'd like to return this please *hands over a backpack*
D: sure, what's wrong with it?
C: well, the thing is, it doesn't fit in my locker at work, i didn't realise witht he hard back, it wouldn't go in, it's maybe a centimeter too wide. for the rest, i do like it.
D: so it's been used then?
C: yes, i took it to work once. i still have the ticket though, i only bought it here last week.
D: Ok, i'll see what i can do, i'll call the manager over. (note: for all returns, they have to have them done by a manager)
M: *D explains the situation* *M then sniffs the bag. smells it all over actually.*
M: sorry, we can't take this bag back, it doesn't smell new anymore.
C: *gets a wtf look on his face* I only used it the one time, to go to work and back!
M: sorry, no can do, we can't put it back in store if it doesn't smell new anymore
C: You know, i spent hundreds here before but if that's how i'm treated, you won't see me here again!
Tbh, i thought it was a weird reason for not taking back a backpack bought only a week earlier, but i figured maybe there was another reason. i have some small talk with D and then ask her what was up with that previous customer.
D: *sighs* I know him, he's a regular we usually don't have a problem with. You know, that backpack still even had the tag on it, i don't think it smelled like anything, new or otherwise...
Couple of weeks later i see D again, outside of the workplace: she asks me if i still remembered the customer with the backpack. he wrote a letter of complaint to the GM of the store and somehow to most of the employees of the store in CC, stating he'd take his business elsewhere and explaining how dissapointed he was in M and the store policy. Apparently he actually did spend over 1000 euro in the store over the last three months (they can't check any further back) and hasn't come back since the incident. The cost of the backpack? 60 euro.
How he got the employees emails? He knows them all by name, and their emailaddress are *firstname*.*firstletteroflastname*@store.com - he knew most people there by name even, so my guess is he' been a reg since much longer than the three months they can check even.
C: Customer
D: Person at the desk
M: Manager
I was standing behind C sorting through some tshirts while this happened, he was at an infodesk. I know D from a few years back when we went to school together, i was actually waiting for her to finish so i could have a chat with her when there weren't any customers, and while doing so was browsing through them shirts to have something in my hand, pretending not to eavesdrop
C: i'd like to return this please *hands over a backpack*
D: sure, what's wrong with it?
C: well, the thing is, it doesn't fit in my locker at work, i didn't realise witht he hard back, it wouldn't go in, it's maybe a centimeter too wide. for the rest, i do like it.
D: so it's been used then?
C: yes, i took it to work once. i still have the ticket though, i only bought it here last week.
D: Ok, i'll see what i can do, i'll call the manager over. (note: for all returns, they have to have them done by a manager)
M: *D explains the situation* *M then sniffs the bag. smells it all over actually.*
M: sorry, we can't take this bag back, it doesn't smell new anymore.
C: *gets a wtf look on his face* I only used it the one time, to go to work and back!
M: sorry, no can do, we can't put it back in store if it doesn't smell new anymore
C: You know, i spent hundreds here before but if that's how i'm treated, you won't see me here again!
Tbh, i thought it was a weird reason for not taking back a backpack bought only a week earlier, but i figured maybe there was another reason. i have some small talk with D and then ask her what was up with that previous customer.
D: *sighs* I know him, he's a regular we usually don't have a problem with. You know, that backpack still even had the tag on it, i don't think it smelled like anything, new or otherwise...
Couple of weeks later i see D again, outside of the workplace: she asks me if i still remembered the customer with the backpack. he wrote a letter of complaint to the GM of the store and somehow to most of the employees of the store in CC, stating he'd take his business elsewhere and explaining how dissapointed he was in M and the store policy. Apparently he actually did spend over 1000 euro in the store over the last three months (they can't check any further back) and hasn't come back since the incident. The cost of the backpack? 60 euro.
How he got the employees emails? He knows them all by name, and their emailaddress are *firstname*.*firstletteroflastname*@store.com - he knew most people there by name even, so my guess is he' been a reg since much longer than the three months they can check even.
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