I always love how clients are stupid or refuse to accept your answer until you tell them that you're going to erase their hard drive, or that they need to buy recovery CDs.
Example 1:
A woman calls back to run the recovery (O/S reload) on her PC after the last tech told her she needs to. Her PC was an HP and they put the recovery info on a separate space on the hard drive. Well I have her enter the recovery program and I tell her to click on advanced options. On the HPs, the recovery program has two options: a non-destructive which simply overwrites the O/S (and half the time it does not work) and a destructive with erases the C: partition and puts a fresh install of everything there and it's only accessable by clicking on advanced options. The big difference is that option B erases EVERYTHING on the hard drive. So, conveniently the woman cannot find "advance options." I tell her to look again - still cannot find it. So I tell her that she needs to order recovery CDs from HP which WILL contain the destructive recovery option. All of a sudden she sees the option to click on, and proceed with the format....
Example 2:
I am the 4th tech this guy is talking to, and it appears we cleaned his PC of all the malwares, cleared his startup, cleaned his registry.... and yet the comp is still running slow. I connect to his PC via remote access and the only thing running is Norton 2006. Now mind you this is the ONLY software running besides the usual windows files, so I told the guy that I want to remove the Norton to see if it fixes the issue. He refuses. Again, I tell him that if it does not fix the issue we will troubleshoot further but it's worth a shot and he can always reinstall it. Again, he refuses. So I try to get him to give me the go-ahead, and he again refuses to the point he said he was going to cut off my remote access if I wouldn't listen. So I tell him, "Okay sir, at this point I kindly ask that you back up your data and call us back so we can erase your hard drive, format and reload the O/S." Well he then (in a snotty tone I might add) tells me to go ahead and take it off. I do so, reboot, and clean the registry again, and guess what? System is running like a champ! He said thanks, but not a word of apology for acting like an ass.
Example 1:
A woman calls back to run the recovery (O/S reload) on her PC after the last tech told her she needs to. Her PC was an HP and they put the recovery info on a separate space on the hard drive. Well I have her enter the recovery program and I tell her to click on advanced options. On the HPs, the recovery program has two options: a non-destructive which simply overwrites the O/S (and half the time it does not work) and a destructive with erases the C: partition and puts a fresh install of everything there and it's only accessable by clicking on advanced options. The big difference is that option B erases EVERYTHING on the hard drive. So, conveniently the woman cannot find "advance options." I tell her to look again - still cannot find it. So I tell her that she needs to order recovery CDs from HP which WILL contain the destructive recovery option. All of a sudden she sees the option to click on, and proceed with the format....
Example 2:
I am the 4th tech this guy is talking to, and it appears we cleaned his PC of all the malwares, cleared his startup, cleaned his registry.... and yet the comp is still running slow. I connect to his PC via remote access and the only thing running is Norton 2006. Now mind you this is the ONLY software running besides the usual windows files, so I told the guy that I want to remove the Norton to see if it fixes the issue. He refuses. Again, I tell him that if it does not fix the issue we will troubleshoot further but it's worth a shot and he can always reinstall it. Again, he refuses. So I try to get him to give me the go-ahead, and he again refuses to the point he said he was going to cut off my remote access if I wouldn't listen. So I tell him, "Okay sir, at this point I kindly ask that you back up your data and call us back so we can erase your hard drive, format and reload the O/S." Well he then (in a snotty tone I might add) tells me to go ahead and take it off. I do so, reboot, and clean the registry again, and guess what? System is running like a champ! He said thanks, but not a word of apology for acting like an ass.
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