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Heavily edited because I posted earlier from work and it was so rambly and in two posts. Sorry.
A similar situation happened a couple of weeks ago, except she muttered under her breath instead of yelling. http://www.customerssuck.com/board/s...d.php?t=102746If this is the same woman, I believe she purposely came to my lane so she could yell at me.
[Background]: I can't lift heavy items. They don't have to go across the in-bed scanner, just can be scanned with the handgun. I do that and leave them on the counter, and if the customer looks at me expectantly, I let him/her know I cannot move it. People are almost always just fine with that, no big deal.[/Background]
This woman did not answer when I said hi, which I overlooked; that's common today in particular. She didn't look up at me, either, as if she were trying to hide her face under her bangs. It struck me as weird. I got almost through the transaction and was about to hand her the receipt & decide about the giant dog food bags when she instantly started yelling at me something about "You know you could DO YOUR JOB!!!" as she was turned toward her cart (nearly identical statement to the one in the previous incident!) I asked what she meant. She was angry I hadn't moved the bags.
I said "I'm sorry, I can't lift anything over 10 pounds, and I do have a restriction on file. If you let me know you want it moved I can get someone to help out." I don't remember what she said after that, but she was ticked royally that I hadn't told her first.
Now, I had discussed the former situation with the supervisor and asked if I should pre-empt every transaction like that with the information that I had a health issue. I didn't want to; sometimes it's akward, and people don't need to know. Plus, 99% had no problem putting stuff back in the cart. At the time, the supervisor said, "You shouldn't have to." We agreed that if the customer was waiting for me to move it at the end, I should say something then, as that only happens once in a blue moon.
So that's what I did this time, and it was apparently a grave sin. I said "all it takes is a little communication and any number of people will be happy to help us out." This sent her off the deep end--probbly because I called her out on not communicating--and she kept yelling about how rude I was and screamed "DO YOUR JOB!" about 4 times. She also went on about not being psychic and knowing I had an issue. And yet, she hadn't even given me a chance to say so! In fact, she expected me to be psychic and know she wanted them moved.
The supervisor there at the time (let's call her Zoe) isn't actually management, so she couldn't correct the customer for yelling at me. She could've called an actual manager, but said she didn't know if I wanted a big deal made out of it. I told her that next time, I absolutely do. I am ready for a fight and I want it all noted immediately when it happens. Zoe said, "OK, good to know." She said I did absolutely nothing wrong and handled myself very professionally and would back me up.
I
was livid, though. I hope dog food lady comes in in January when I'm the only cashier and has no choice but to be waited on by me.
To add insult to injury, apparently the daughter asked the mom if I was pregnant and my coworker heard that. None of their business!
A similar situation happened a couple of weeks ago, except she muttered under her breath instead of yelling. http://www.customerssuck.com/board/s...d.php?t=102746If this is the same woman, I believe she purposely came to my lane so she could yell at me.
[Background]: I can't lift heavy items. They don't have to go across the in-bed scanner, just can be scanned with the handgun. I do that and leave them on the counter, and if the customer looks at me expectantly, I let him/her know I cannot move it. People are almost always just fine with that, no big deal.[/Background]
This woman did not answer when I said hi, which I overlooked; that's common today in particular. She didn't look up at me, either, as if she were trying to hide her face under her bangs. It struck me as weird. I got almost through the transaction and was about to hand her the receipt & decide about the giant dog food bags when she instantly started yelling at me something about "You know you could DO YOUR JOB!!!" as she was turned toward her cart (nearly identical statement to the one in the previous incident!) I asked what she meant. She was angry I hadn't moved the bags.
I said "I'm sorry, I can't lift anything over 10 pounds, and I do have a restriction on file. If you let me know you want it moved I can get someone to help out." I don't remember what she said after that, but she was ticked royally that I hadn't told her first.
Now, I had discussed the former situation with the supervisor and asked if I should pre-empt every transaction like that with the information that I had a health issue. I didn't want to; sometimes it's akward, and people don't need to know. Plus, 99% had no problem putting stuff back in the cart. At the time, the supervisor said, "You shouldn't have to." We agreed that if the customer was waiting for me to move it at the end, I should say something then, as that only happens once in a blue moon.
So that's what I did this time, and it was apparently a grave sin. I said "all it takes is a little communication and any number of people will be happy to help us out." This sent her off the deep end--probbly because I called her out on not communicating--and she kept yelling about how rude I was and screamed "DO YOUR JOB!" about 4 times. She also went on about not being psychic and knowing I had an issue. And yet, she hadn't even given me a chance to say so! In fact, she expected me to be psychic and know she wanted them moved.
The supervisor there at the time (let's call her Zoe) isn't actually management, so she couldn't correct the customer for yelling at me. She could've called an actual manager, but said she didn't know if I wanted a big deal made out of it. I told her that next time, I absolutely do. I am ready for a fight and I want it all noted immediately when it happens. Zoe said, "OK, good to know." She said I did absolutely nothing wrong and handled myself very professionally and would back me up.
I
was livid, though. I hope dog food lady comes in in January when I'm the only cashier and has no choice but to be waited on by me.
To add insult to injury, apparently the daughter asked the mom if I was pregnant and my coworker heard that. None of their business!
Good thing most customers were just fine with it.
If you have three 24-packs of water, what makes you think you need to lift all of them onto the belt?!
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