Tweet
This particular SC incident happened at my bar job back at home. I work in a golf club that has a large upstairs room that is frequently hired out for functions (weddings, birthdays, funeral wakes even).
One saturday we're hosting a 50th birthday, so naturally some of the guests are going to be friends and relatives not familiar with the area.
I'm working the downstairs Spike bar, its not that busy and has been a good day.
The phone rings:
Me: Good afternoon, Golf Club, how can I help?
SC: Hello, can you tell me how to get to you please?
Me: *Reels off address*
SC: Yes we have the address, but we lost our directions
Me: Oh dear, well, where are you now?
SC: We're at a station called *Station Name*
Me: Oh yes, I know exactly where you mean, I can direct you from there
*I then procede to give this man perfect directions. I know this area extremely well, having lived there since I was 4, so my directions included every street name, Pub, park, Church, Petrol Station and speed hump along the route*
SC: Never mind all that, what's the road number?
Me: Road number, sir? I don't follow...
SC: You know, it's a B-road, what number is it?
**A note to non-english readers. Our roads are classified as B, A, or M. B-roads are general, minor roads, like the street you live on. A-roads are busier, larger dual carriageways. M signifies a Motorway. The roads on this route are not labelled as such (few residential roads are)**
Me: I don't believe that the road we are on has a number
SC: Of course it does you idiot, all roads have a number, what is it?
Me: I'm afraid I don't know, but I can stay on the line and guide you if you wish
SC: Just give me the stupid number, or put me through to someone who can. Is this reception?
Me: No sir, this is the Spike bar. You were passed to me by the Pro Shop, who only deal with golfing matters. If you wish I can put you through to the office where someone should be able to look the number up
SC: Why can't you just put me back through to reception?
Me: Sorry sir we have no purpose built reception, the number you dialed is for the Pro Shop.
SC: FINE. Put me through to someone competent then
Me ... *I patch them through*
Now why the hell would anyone reject street name directions in favour of a code which has not been seen in use by a long time, local resident?
In event, my manager, who was at a desk with internet access, managed to find out the road number after a 5 minute search. I could have guided them there twice in the time it took for the pillock to find out this code...unbelievable
One saturday we're hosting a 50th birthday, so naturally some of the guests are going to be friends and relatives not familiar with the area.
I'm working the downstairs Spike bar, its not that busy and has been a good day.
The phone rings:
Me: Good afternoon, Golf Club, how can I help?
SC: Hello, can you tell me how to get to you please?
Me: *Reels off address*
SC: Yes we have the address, but we lost our directions
Me: Oh dear, well, where are you now?
SC: We're at a station called *Station Name*
Me: Oh yes, I know exactly where you mean, I can direct you from there
*I then procede to give this man perfect directions. I know this area extremely well, having lived there since I was 4, so my directions included every street name, Pub, park, Church, Petrol Station and speed hump along the route*
SC: Never mind all that, what's the road number?
Me: Road number, sir? I don't follow...
SC: You know, it's a B-road, what number is it?
**A note to non-english readers. Our roads are classified as B, A, or M. B-roads are general, minor roads, like the street you live on. A-roads are busier, larger dual carriageways. M signifies a Motorway. The roads on this route are not labelled as such (few residential roads are)**
Me: I don't believe that the road we are on has a number
SC: Of course it does you idiot, all roads have a number, what is it?
Me: I'm afraid I don't know, but I can stay on the line and guide you if you wish
SC: Just give me the stupid number, or put me through to someone who can. Is this reception?
Me: No sir, this is the Spike bar. You were passed to me by the Pro Shop, who only deal with golfing matters. If you wish I can put you through to the office where someone should be able to look the number up
SC: Why can't you just put me back through to reception?
Me: Sorry sir we have no purpose built reception, the number you dialed is for the Pro Shop.
SC: FINE. Put me through to someone competent then
Me ... *I patch them through*
Now why the hell would anyone reject street name directions in favour of a code which has not been seen in use by a long time, local resident?
In event, my manager, who was at a desk with internet access, managed to find out the road number after a 5 minute search. I could have guided them there twice in the time it took for the pillock to find out this code...unbelievable
Comment