Announcement

Collapse
No announcement yet.

It's your fault I lost my files!

Collapse
This topic is closed.
X
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • It's your fault I lost my files!

    Short and sweet. All our users are supposed to know the basics of our DR plan. One of the things included is where to save their documents. However, this user decide to ignore this advice and saved almost 1 GB of their important documents on their HD in location not backed up.

    Well, guess what happened. Their HD decided to bite the dust, horrible click of death. Well (l)user logs a ticket, PC won't work. We quickly find bad HD, swap it and re-image the PC and restorative their data.

    Two days later....

    Help Desk tech: Hello?
    (l)user: What did you doooo to my PC?

    HD tech finds to old ticked and the notes, informed user the HD died and was replaced.

    U: But I had documents on their.
    HD: The notes indicate they were restored from our backups.
    U: Not the one i had saved on C:/mypersonalstuff
    HD: I'm sorry to inform you, but according to our DR policy, data stored in in un-official locations is not covered by the policy. *note if it was and it was not recoverable, IT would have paid for any restoration costs, however.....*
    U: So what will you do?
    HD: If it had been stored in the official locations, we would do our best to restore your data at our expense. However, because you saved it in a un-official location, at most we can send the HD out for you, but you will have to dept approval form you manager to spend you dept money on it.
    U: Well, your no help *SLAMS DOWN PHONE*

    Why do I expect a nasty email from user about this problem?

  • #2
    I give it a 10 to 1 odds for.

    Comment


    • #3
      Quoth Daskinor View Post
      I give it a 10 to 1 odds for.
      You were right. I got got a nastygram from said user. In a nutshell, it is our fault that thy lost their files and they demand we fix it for free. Oh, and apparently we purposely break the PCs to screw them up and ZMOG, the icons were in their default places on the desktop after the reimage!!!!!!!! Teh horrors!!!!!!!!!

      They also demand that we get permission from them (the user) to do anything "no matter what the issue", even if it is a critical issue, such has a virus scan, ask them first.

      Comment


      • #4
        Let me guess, someone lost their pr0n collection?
        And would they also like you to get their permission before you wipe your arse?
        Happiness is the exercise of vital powers along lines of excellence in a life affording you scope.

        Comment


        • #5
          I hate HATE when people store stuff on C: I hate digging through, trying to see what could be stored files, and what was program files. SO ANNOYING!!
          SC: “Yeah, Bob’s Company. I'm Bob. It's my company.” - GK
          SuperHotelWorker made my Avi!!

          Comment


          • #6
            Yes ma'am I'm so sorry you lost your stuff on your computer, please let us bend over backwards to kiss your ass like the groveling servants we are.
            ......../\
            ....../__\
            ..../\...../\
            ../__\../__\

            Comment


            • #7
              I have *several* coworkers that refuse to save files onto the server. The server, that backs itself up every night, and is backed up onto DVD-R twice a week. With all that protection, you'd think it would be a good idea. But, they'd rather save things to their terminals. If a drive in one of those things fails...they're screwed, and then they bitch to me about it. Of course, I've told them "if it's not on the server, it doesn't get backed up. You lost it, not my problem."
              Aerodynamics are for people who can't build engines. --Enzo Ferrari

              Comment


              • #8
                We have the opposite problem. We have (l)users who will save NOTHING on their computers. EVERYTHING... pictures, mp3s, EVERYTHING will go on the server... then they whine when we ask them to remove 3 year old back up files because we're running out of space...
                SC: “Yeah, Bob’s Company. I'm Bob. It's my company.” - GK
                SuperHotelWorker made my Avi!!

                Comment


                • #9
                  I'm going to be through this today - about 6 months ago, I upgraded a hard drive on a computer for one of the churches I do work for. I told everyone specifically to check all their files to make sure that they were readable, and stored the old drive away just in case.

                  This week, I get a complaint that a couple of Word files, that they didn't check for over 1 year, are corrupted.

                  I hope that the old hard drive has those files, and that they're readable - or else it's bad news for them...

                  Comment


                  • #10
                    Quoth Talon View Post
                    Let me guess, someone lost their pr0n collection?
                    And would they also like you to get their permission before you wipe your arse?
                    Well, not porn. We believe it was illegal or unauthorized downloads they the (l)user didn't want to get caught with on the server.

                    Comment


                    • #11
                      Saving stuff in bad places is a staple of IT support. There's just no solution:
                      • No local storage, netboot every machine -- talk about network load! Though with the advent of gigabit, you might be able to pull it off with modern machines and nice servers. If you have a netboot server on each site that is.
                      • Restrict writing to hard drive so normal users can't write to normal drives -- cue the phonecalls, every hour, "HELP ME! WORD WON'T SAVE MY DOCUMENT OH WHAT AM I TO DOOOOOOO"
                      • Back up the whole effin' C: -- I hope you have a few hundred terabytes of storage...


                      I've never had an IT job. I can just see where this is going.

                      Comment


                      • #12
                        No local storage would be a potential solution - if only you weren't running Windoze. With a limited-size filesystem cache and a remarkably inefficient net-filesystem protocol, it's no wonder it gets congested and slow.

                        Comment


                        • #13
                          Yes, we'll get your permission before we do anything.

                          No, I'm sorry, we haven't gotten your computer to work yet. We needed permission for several more actions after you dropped it off. Didn't you get the e-mails asking for it?

                          Comment


                          • #14
                            Quoth Magpie View Post
                            Yes, we'll get your permission before we do anything.

                            No, I'm sorry, we haven't gotten your computer to work yet. We needed permission for several more actions after you dropped it off. Didn't you get the e-mails asking for it?
                            Hmmm.... I could be evil this way.

                            If laptop send individual emails for the following
                            1. put on bench
                            2. plug in power to laptop
                            3. plug in power to wall
                            4. open lid
                            5. press power button
                            6. release power button
                            7. use track pad to click on user name
                            8. use keyboard to type in user name
                            9. use track pad to click on password
                            10. use keyboard to enter password
                            11. use track pad to click log in

                            and on and on and on and on...
                            sadly i don't have the time to flood (l)usrs with several hundred emails, or do I?

                            Comment


                            • #15
                              Quoth technical.angel View Post
                              We have the opposite problem. We have (l)users who will save NOTHING on their computers. EVERYTHING... pictures, mp3s, EVERYTHING will go on the server... then they whine when we ask them to remove 3 year old back up files because we're running out of space...
                              I remember back a couple years ago at my old job when our top server admin sent out an e-mail to the IT department saying that the IT server (the one IT personnel had our personal drives mapped to) was down to less than 5gb and that it needed to be cleaned up.

                              A couple hours later he sent out a "nevermind" messages stating that he had located and deleted 35 gig's of MP3's and the problem had been cleared up. He also noted that he sent an e-mail to the offending party (yes, singular!)

                              Quoth roothorick View Post
                              Saving stuff in bad places is a staple of IT support. There's just no solution:
                              Actually, there is a very simple solution. Map every users "My Documents" folder to their network drive. Office applications (and most other windows-based apps) will automatically try to save there. For most users the process is invisible to them, and they "magically" get access to their documents when they log into a different machine.

                              Why more companies don't do this, I'll never know. Although, if you haven't set it up, and have to migrate all users, it would take some scripting, but it could be done, and you'll have to watch your server storage space, but that's a minor point if you're truly care about the end-users files being backed up.


                              Eric the Grey
                              In memory of Dena - Don't Drink and Drive

                              Comment

                              Working...
                              X