Never have I had bigger @$$holes or b*tches then when I had to tell them that we do not deliver to their house after dark. These kinds of things are decided by Domino's corporate and are handed down to us. We are expected to enforce these rules without exception.
The problem is that most people get pissed at yell at us because of it. They get offended and take it as a personal insult. They also say things like,
"What! Are you joking! Why the hell not?!
"This isn't a bad neighborhood!"
"We aren't going to rob you!"
"What happened! I demand to know what happened!"
"I want to talk to your manager!"
"But it's not dark yet!" (if it's dark by the time that the pizza arrives, then we still can't go there)
I understand that they are frustrated over it, but when I explain that this is decided by corporate, they get even angrier and yell some more. Most of them demand a number to bitch to someone else, one of them was the day of the Superbowl (when we have 50 pizzas on the screen that need to be made, delivery time is almost 2 hours, and all of lines are filled with customers, the last thing we need is deal with customer complaints).
One person even decided to trick us into going there. Her house happened to be at the corner of one street and another, meaning that there are two possible addresses. One of them was no delivery after dark, the other allowed delivery after dark. This bitch calls back and says, "See! You can go there if you really want to!" and calls back at least 30 times harassing us about it to the point where we threaten to call the police on her.
Again, I understand why they might be irritated, by I don't understand why they are shooting the messenger. I didn't decide that we can't go there after dark and neither did the manager. If they have a problem, they should take it up with corporate. Now, corporate will not do anything for them since they stubborn spineless pr*cks, but if you have a problem with that, take it up with the people responsible. Also, our drivers are NOT risking their lives so that you can have a pizza and because you feel insulted that we don't deliver to your area. Everyone is welcome to come pick it up, and that's the best we can do for you.
The problem is that most people get pissed at yell at us because of it. They get offended and take it as a personal insult. They also say things like,
"What! Are you joking! Why the hell not?!
"This isn't a bad neighborhood!"
"We aren't going to rob you!"
"What happened! I demand to know what happened!"
"I want to talk to your manager!"
"But it's not dark yet!" (if it's dark by the time that the pizza arrives, then we still can't go there)
I understand that they are frustrated over it, but when I explain that this is decided by corporate, they get even angrier and yell some more. Most of them demand a number to bitch to someone else, one of them was the day of the Superbowl (when we have 50 pizzas on the screen that need to be made, delivery time is almost 2 hours, and all of lines are filled with customers, the last thing we need is deal with customer complaints).
One person even decided to trick us into going there. Her house happened to be at the corner of one street and another, meaning that there are two possible addresses. One of them was no delivery after dark, the other allowed delivery after dark. This bitch calls back and says, "See! You can go there if you really want to!" and calls back at least 30 times harassing us about it to the point where we threaten to call the police on her.
Again, I understand why they might be irritated, by I don't understand why they are shooting the messenger. I didn't decide that we can't go there after dark and neither did the manager. If they have a problem, they should take it up with corporate. Now, corporate will not do anything for them since they stubborn spineless pr*cks, but if you have a problem with that, take it up with the people responsible. Also, our drivers are NOT risking their lives so that you can have a pizza and because you feel insulted that we don't deliver to your area. Everyone is welcome to come pick it up, and that's the best we can do for you.
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