I'm still a security site coordinator, thank goodness, and I handle most of my own IT requirements other than what is needed from the client's end. Thank goodness too, because I found out that the client is going down to one IT person to be shared between four sites with well over at least a thousand people. Nor are all the sites close to each other so it will be difficult for the IT needs of that many people to kept on top of.
I was talking to one of the folks here who is growing frustrated with the lack of progress on a computer issue that popped up yesterday. She explained to me what had happened and what the IT person had done so far, and when I told her what I'd be doing in his shoes she mentioned that the IT person was moving his office to a more central location next week due to him being the only IT person for all four of the sites! I just about shit myself.
At my old call center job with a lot less employees they had two IT people. Yet here is this huge telecommunications company cutting their IT support down to the absolutely minimum. I suppose it's probably a miracle that they haven't decided to outsource it. Yet.
I'm halfway tempted to tell the IT person to just leave me with an external drive with the company image on it so I can do at least that much. Oh, and the admin passwords if I need to bypass anything. But even if I make the offer it likely won't happen.
There are going to be a lot of pissed off folks soon enough. I'm so glad it's not me they'll be pissed off with!
I was talking to one of the folks here who is growing frustrated with the lack of progress on a computer issue that popped up yesterday. She explained to me what had happened and what the IT person had done so far, and when I told her what I'd be doing in his shoes she mentioned that the IT person was moving his office to a more central location next week due to him being the only IT person for all four of the sites! I just about shit myself.
At my old call center job with a lot less employees they had two IT people. Yet here is this huge telecommunications company cutting their IT support down to the absolutely minimum. I suppose it's probably a miracle that they haven't decided to outsource it. Yet.
I'm halfway tempted to tell the IT person to just leave me with an external drive with the company image on it so I can do at least that much. Oh, and the admin passwords if I need to bypass anything. But even if I make the offer it likely won't happen.
There are going to be a lot of pissed off folks soon enough. I'm so glad it's not me they'll be pissed off with!
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