New tellers and regular SCs
There is a man who comes in regularly who, since he went blind, has not bothered to update his driver license, not even to a state ID. This means his ID is well past the point of expired. Now, he is a regular customer, so everyone who has been there for any time knows who he is... they also know to avoid him when possible, not so much because of him, but because his sister who also brings him and is joint on all of his accounts, is extremely particular about how everything is done and will become vicious and mean if things are not done to her liking. (And will get him snipping at people too, so he's not just quietly suffering or anything.)
So man come up to a new teller to cash a check off of his account. Sister has business also and does her own transaction first. New teller asks for ID, of course, and when he hands her the expired ID,she kindly points out that, seeing as it is almost 4 years expired by this point, it is not a valid ID. Sister starts to make a fuss, so new teller gets an idea of how to solve this. She know that in order to cash a check in the man's name, she is supposed to see a valid photo ID. He doesn't have one, but she DID just see a valid photo ID for his sister, who she sees is joint on his account. So, instead of doing a straight check cashing, she deposits the check, then withdraws the cash from the account, noting that sister was there to authorize the withdraw.
SC sister throws a fit. How DARE new teller make the transaction show up on his account? How DARE she not cash the check directly as they asked? New teller attempts to explain her logic, but that is not good enough. The receipt doesn't look like sister expects it to look so it is WRONG. (By the way, checks are cashed off of accounts... even if we don't directly deposit then withdrawal, the account shows that the check was cashed, the statements show the check was cashed (so a straight cashing does not hide it from government programs who ask to see your statements) and if the check turns out to be bad, that account will be withdrawn from that account... so the only thing doing a deposit/withdraw instead does it make the receipt say deposit/withdraw.)
Unfortunately, I was not around to help with that incident (I am one of the few this SC couple is nice to, so I can smooth their feathers without breaking policy), but man and SC sister came back the next week. New teller happened to be the only one not caught up with something. SC sister stood at the front of the line frowning and not coming up to new teller window... so new teller simply smiled and called every customer who came up behind SC sister. And the next teller who became free decided she needed to do a mid-day balance. They only waited about 10 minutes, but that's a HUGE wait in the teller line.
I was manager on duty at the moment. Really should have called the tellers on that. I should have...
There is a man who comes in regularly who, since he went blind, has not bothered to update his driver license, not even to a state ID. This means his ID is well past the point of expired. Now, he is a regular customer, so everyone who has been there for any time knows who he is... they also know to avoid him when possible, not so much because of him, but because his sister who also brings him and is joint on all of his accounts, is extremely particular about how everything is done and will become vicious and mean if things are not done to her liking. (And will get him snipping at people too, so he's not just quietly suffering or anything.)
So man come up to a new teller to cash a check off of his account. Sister has business also and does her own transaction first. New teller asks for ID, of course, and when he hands her the expired ID,she kindly points out that, seeing as it is almost 4 years expired by this point, it is not a valid ID. Sister starts to make a fuss, so new teller gets an idea of how to solve this. She know that in order to cash a check in the man's name, she is supposed to see a valid photo ID. He doesn't have one, but she DID just see a valid photo ID for his sister, who she sees is joint on his account. So, instead of doing a straight check cashing, she deposits the check, then withdraws the cash from the account, noting that sister was there to authorize the withdraw.
SC sister throws a fit. How DARE new teller make the transaction show up on his account? How DARE she not cash the check directly as they asked? New teller attempts to explain her logic, but that is not good enough. The receipt doesn't look like sister expects it to look so it is WRONG. (By the way, checks are cashed off of accounts... even if we don't directly deposit then withdrawal, the account shows that the check was cashed, the statements show the check was cashed (so a straight cashing does not hide it from government programs who ask to see your statements) and if the check turns out to be bad, that account will be withdrawn from that account... so the only thing doing a deposit/withdraw instead does it make the receipt say deposit/withdraw.)
Unfortunately, I was not around to help with that incident (I am one of the few this SC couple is nice to, so I can smooth their feathers without breaking policy), but man and SC sister came back the next week. New teller happened to be the only one not caught up with something. SC sister stood at the front of the line frowning and not coming up to new teller window... so new teller simply smiled and called every customer who came up behind SC sister. And the next teller who became free decided she needed to do a mid-day balance. They only waited about 10 minutes, but that's a HUGE wait in the teller line.
I was manager on duty at the moment. Really should have called the tellers on that. I should have...
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