Older gentleman (noun used loosely) arrives on my phone line and first up, announces that 30 minutes is an entirely unacceptable hold time and he is going to
complain to coporate.
(ok, please do, we need more hires and that might just get us some)
Secondly, he wants me to freeze his wife's credit bureau. I tell him if she isn't available to consent to this, I can't do it.
(naturally, she isn't. I wouldn't want to be in the same county with this grouchy old coot either.)
He informs me he will be taking up the consent issue and the hold time with his Congressman now. Because we are mistreating our customers by making them sit on hold, and by not doing what they want in spite of legal rules I must follow.
And click, dial tone.
By all means call your Congressman, sir. Indubitably he could use the laugh. And I hope for the sake of your tender little feewings, he uses the mute button while he's giggling.
complain to coporate.
(ok, please do, we need more hires and that might just get us some)
Secondly, he wants me to freeze his wife's credit bureau. I tell him if she isn't available to consent to this, I can't do it.
(naturally, she isn't. I wouldn't want to be in the same county with this grouchy old coot either.)
He informs me he will be taking up the consent issue and the hold time with his Congressman now. Because we are mistreating our customers by making them sit on hold, and by not doing what they want in spite of legal rules I must follow.
And click, dial tone.
By all means call your Congressman, sir. Indubitably he could use the laugh. And I hope for the sake of your tender little feewings, he uses the mute button while he's giggling.
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