Had my first gen-u-wyne SC today. You know, the Oh-So-SPESHUL customer.
She wanted some kind of coffee drink ... but did we have liquid brown sugar? Or liquid cinnamon (I think that's what she asked for .. WTF ...?!) When informed that we did not, she furrowed her brow. Apparently she must have one or the other (or possibly both) and we were placing a dreadful burden on her by having neither. The actual barista on duty ended up trying to untangle Madam Speshul's drink wishes because Madam Speshul also wanted a chicken sandwich.
Now, I have a penpal who describes our food to a T: "Fast food with pretensions." We are NOT a four-star restaurant. I'm not sure we even qualify for two stars.
So I unwrap the pre-made sandwich and plunk it into the warmer. Warmer dings, I take out the sandwich, put it in a heavy bag, and hand it to her.
"Oh ... could you cut it for me?" (Please note, this in itself is not an SC request. In the case of this customer, however ...)
I cut the sandwich in half and hand it back to her again.
Five minutes later she's back at the counter, complaining about the meat in the sandwich. I wasn't the one she spoke to, so I don't know exactly what she was moaning about, but it ended up with her getting a replacement sandwich.
Manager on duty later told me that she and her companion do this constantly: come in, order, and all the while complain about this, that and the other thing.
MOD, bless her (she's young enough to be my granddaughter), was worried that I would be upset over the incident. I assured her that I was thinking any number of things while all this went on, and most of them involved four-letter words. Once the SC started getting all angsty over us not having liquid brown sugar (?!?) I knew what I was dealing with and basically discounted any of her complaints thereafter.
She wanted some kind of coffee drink ... but did we have liquid brown sugar? Or liquid cinnamon (I think that's what she asked for .. WTF ...?!) When informed that we did not, she furrowed her brow. Apparently she must have one or the other (or possibly both) and we were placing a dreadful burden on her by having neither. The actual barista on duty ended up trying to untangle Madam Speshul's drink wishes because Madam Speshul also wanted a chicken sandwich.
Now, I have a penpal who describes our food to a T: "Fast food with pretensions." We are NOT a four-star restaurant. I'm not sure we even qualify for two stars.
So I unwrap the pre-made sandwich and plunk it into the warmer. Warmer dings, I take out the sandwich, put it in a heavy bag, and hand it to her.
"Oh ... could you cut it for me?" (Please note, this in itself is not an SC request. In the case of this customer, however ...)
I cut the sandwich in half and hand it back to her again.
Five minutes later she's back at the counter, complaining about the meat in the sandwich. I wasn't the one she spoke to, so I don't know exactly what she was moaning about, but it ended up with her getting a replacement sandwich.
Manager on duty later told me that she and her companion do this constantly: come in, order, and all the while complain about this, that and the other thing.
MOD, bless her (she's young enough to be my granddaughter), was worried that I would be upset over the incident. I assured her that I was thinking any number of things while all this went on, and most of them involved four-letter words. Once the SC started getting all angsty over us not having liquid brown sugar (?!?) I knew what I was dealing with and basically discounted any of her complaints thereafter.
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