So today I get a call from someone querying a product from a competitor, completely confused about this particular product. I explain to them that I couldn't help them and to contact said competitor. All seemed well till all of a sudden, she wanted to speak to someone else. I explain there's no one else she can speak to, so she demands to speak to a manager because I was treating her like a 5 year old and if I didn't put her through to a manager she'd call back and put in a 'claim' about me. I ask for their name, which they refused. I tried to explain that manager like some basic information so they can have some idea who they're speaking to. Didn't matter what I said, all I got was, 'put me through to a manager', 'this is the Xth time I've asked for a manager' amongst other insults about my capacity (I didn't respond to any of her insults). Realising I was going nowhere with her, I transfer her through to a manager.
About 15 minutes later, the manager comes, explains that they managed to calm her down, I was right in what I said to her, and there was nothing more I could've done for her.
About 15 minutes later, the manager comes, explains that they managed to calm her down, I was right in what I said to her, and there was nothing more I could've done for her.
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