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Customers does not listen

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  • Customers does not listen

    I'm answering phones here at the library.

    SC: Hi, I need to place a book on hold.
    Me: Do you have the title and author of the book?
    SC: Yes, and the reference number.
    Me: Oh, you looked online? Ok, tell me what did it say under status.
    note: under status it should show "check shelf", "missing", "due xx-xx-xxxx", "in transit" or "on hold shelf". This will save time to know if it's available or not.
    SC: It says Central Fiction.
    Me: Ok, that is under "location." Let me check on the status. Could you give me title and author?
    SC: It's Dream River. Do you need the author?
    Me: Yeth.
    I get the author from her and look it up.
    Me: Ok, we have a copy here at Central. Do you want to pick it up at Central now?
    SC: No, I want it sent to the Brown library.
    Me: Ok, I can do that for you now. I can also tell you how to request a book to be sent to another library for pick-up.
    SC: Can you send the book to Brown for me?
    Me: Yes, I said I can do that for you. I can also tell you how you can save time by putting it on hold and have it sent to another branch.
    SC: Ok,
    I tell her how. It's simple.
    Me: Ok, I need you last name and library card.
    SC: My name is Joahn Jonson (I'm making it up) but I don't have my library card.
    So I told her to call back with the card number. There is a way to send it without the card number or looking up her info. but I don't trust it.
    Time! Time! Time is what turns kittens into cats.

    Don't teach me a lesson; all I learn is that you are an asshole.

    I wish porn had subtitles.

  • #2
    yeah, it's super easy to do that online, just enter your information, list the book you want and pay 25 cents per book when you show up

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    • #3
      How many times

      How many times have we seen posts about customers who don't know the title, the auhtour or even what type of book (fiction/non-fiction/history ...... ), and finally a customer who knows everything you need to know to find a book.

      And then they don't have their library card ... AAAAAARRRRRRRRRHHHHHHHHHH!

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