Dumb person of the year

[Der Cute]

This person put in a ticket on the fax software:

It comes in upside down and I have to print it out and rescan it so it's right side up.

/facepalm

Cutenoob

[tollbaby]

I think you should go facepalm that user. With a sheet of plywood. With nails poking out of it.

[r2cagle]

What? Your head doesn't rotate? I have people in my office still try to send faxes with the information face down when the diagram clearly shows face up.

[Captain Trips]

I have to assume it isn't being scanned into any common format like PDF? Or this person just does not know what a "rotate" button does.

[Ironclad Alibi]

Or this person doesn't know how to turn the piece of paper around.

[Der Cute]

It turns out that the software is fax/document control software, and that when a fax arrives upside down .pdf, there IS no way to rotate and save correctly. You DO have to print and rescan. Software poorly written, not users. Yargh.

Cutenoob

[dalesys]

Print to .pdf file, which can be rotated? (I use PDF Creator as one of my printers.)

[Der Cute]

Dale, that would mean inserting a step into a workflow, with people who learned on abacuses and paper. They feel more comfortable with paper and pencils than electronic documents.

It would mean Save Upsidedown.pdf to external file, Open external, rotate, print "to" the original location and then save the fixed .pdf to the patient chart.

Personally I'm more for calling vendor and yelling WTF IS THIS SHIT.

[Geek King]

Adobe Reader has a Rotate View option under the View menu. Easy and Free. Unless you're an Apple-ite, then you can curse Mr. Jobs and try something else.

[tollbaby]

ugh... you expect them to find OPTIONS in MENUS?

To be fair, that would be an ongoing pain in the ass that is best nipped in the bud, not worked around.

[Geek King]

To be fair, that would be an ongoing pain in the ass that is best nipped in the bud, not worked around.

I agree, but since the problem is with third party software, in my experience, the chances of getting the developer to fix a bug with an easy* workaround before the product become unsupported is about the same as the chance my cat will take up SCUBA diving.


*assuming a basic definition of easy and a collective of brain cells to rub together. Not applicable to 52% of poulation.