OK, quick background: I manage a team that provides technical support for a popular gaming company.
Now, our support centre for North America is unfortunately situated right in Sandy's path. So of course they closed it, and us and our Japanese colleagues pitched in to support the North American customers.
Now, yesterday evening one of my (best) agents took a N.A. call, one of the several. I got to listen to the recording earlier today. Here's how it went:
AG: the agent. He definitely has a Scottish accent. Not overwhelming but pretty distinguishable
SC: you know it
AG: "Good afternoon, this is [company] support, AG speaking, how can I help you?"
SC: "It's morning, you know. And where are you from?"
AG: "Sorry, good morning. This is the European support centre, unfortunately our North American centre is closed today due to hurricane Sandy."
SC: "Of course, those lazy Newyorkers! [erm... not New York, actually] Anyway, I don't want to give you my details. You will steal them and immigrate illegally to the USA."
AG: "Sir?"
SC: "Yes, I know you, you European [racial slur based on skin colour that has very little to do with Europe - and AG is ginger, too]!"
Luckily he closed the call there and then. Before AG started laughing...
Now, our support centre for North America is unfortunately situated right in Sandy's path. So of course they closed it, and us and our Japanese colleagues pitched in to support the North American customers.
Now, yesterday evening one of my (best) agents took a N.A. call, one of the several. I got to listen to the recording earlier today. Here's how it went:
AG: the agent. He definitely has a Scottish accent. Not overwhelming but pretty distinguishable
SC: you know it
AG: "Good afternoon, this is [company] support, AG speaking, how can I help you?"
SC: "It's morning, you know. And where are you from?"
AG: "Sorry, good morning. This is the European support centre, unfortunately our North American centre is closed today due to hurricane Sandy."
SC: "Of course, those lazy Newyorkers! [erm... not New York, actually] Anyway, I don't want to give you my details. You will steal them and immigrate illegally to the USA."
AG: "Sir?"
SC: "Yes, I know you, you European [racial slur based on skin colour that has very little to do with Europe - and AG is ginger, too]!"
Luckily he closed the call there and then. Before AG started laughing...
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