This is a little bit of a self sighting as well as a thought process before I call the hotel to complain... *grumbles*
A year ago I book a hotel room for me and three friends. Its at a fancy hotel connected to the convention center we want to visit. The price is pretty steep and we four are broke college students but figure as long as we are there and not cramming 50 people in a room, alls well.
I'm the only one with a job and credit/debit card. The other three come up with the exact room fee they owed plus parking. I had MAYBE $20 extra in my hand.
We get to the hotel and I go check in with one friend when the others go park. I say to the woman at the desk "We plan on paying with cash, do I need to pay in full now or do you just need to put a hold on my debit card?" She replies that we do not need to pay in full now.
"Ok, There is only $150ish on that card, is that alright? Its for bills coming out at the end of the month." She replies yes. Mmkay, sweet.
Guys park, bring our stuff to the room, two of them decide they wanna go visit family in the area, I tell them have fun and pay for the parking pass at the front desk. As five minutes pass, they knock on the door and my cell phone is busy exploding from my bank. The hotel runs the full price on my debit card and they are threatening to kick us from the room if we don't pay RIGHT NOW.
I go down to the desk with the room money in cash and get a little annoyed. I have a new woman at the desk and I explain that I was told I could of paid at check out and that I was told my card was fine. She apologizes pretty... crappily... and I ask her the total so I can pay.
Hotel Clerk: $1,105
Me: ....wait, that is not right. *I pull out my phone, my email inbox, and the email stating my price at the hotel is $986*
Me: Ok, now, Where is this extra $120 coming from?
HC: No, your total is $1105. That price is wrong.
Me: *shows phone* This is the email I revived when I booked this room. I was NEVER notified of a price change and this is all the money I have.
HC: Well, taxes just went up in this area about a month ago, that should account for the difference in price.
Me: Thats fine and good and I understand that but NOBODY TOLD ME. I do not have this extra money!
HC:Well there is nothing I can do then. You owe *price*.
I lost it here... I wasn't screaming but I got loud. I felt so bad saying "Well gee, I guess nobody knows how to run a freaking business huh?" My friends pulled me away from the desk.
Friend: I'm sorry about her...
Me: Don't be sorry for me! I'm not sorry!
*hangs head in shame* I was a SC ; ;
They continue talking to HC who explains if we don't pay now the keys will deactivate and we will be escorted out by police. I call my mom who gets my ranting raving bitching version of the story and offers to plop $200 in my paypal account so I can use what was left in my bank account to pay for the room and then I can move the $200 into my checking for my bills... I relay this to the woman behind the desk.
I also ask to speak to a manager. HC says the manager on duty is busy. I write my cell number down and hand it to her and tell her to have the manager call me asap.
I still haven't heard from any manager after requesting to speak to one every day (I plan on calling them now). The hotel service was pretty awful too, it took over an hour at noon to get some toilet paper for our room. During check out, I decided to brave the stairs to get some stuff out of my room since the elevators were packed and we were only on the 5th floor. All the exits were locked. I tried using the "for emergencies only" door (labeled as such) and it too was locked. When I managed to find a hotel employee to ask why the stairs were locked he responded "We won't be responsible if someone falls and hurts themselves."
I can understand taxes go up. Its fine, really. I'm more miffed at the fact that I was never informed! The hotel sent me an email WITH MY TOTAL ON IT, a week prior to me staying there. If they knew the taxes went up "a month ago" why was I never informed? I don't wanna be a SC any more but...
A year ago I book a hotel room for me and three friends. Its at a fancy hotel connected to the convention center we want to visit. The price is pretty steep and we four are broke college students but figure as long as we are there and not cramming 50 people in a room, alls well.
I'm the only one with a job and credit/debit card. The other three come up with the exact room fee they owed plus parking. I had MAYBE $20 extra in my hand.
We get to the hotel and I go check in with one friend when the others go park. I say to the woman at the desk "We plan on paying with cash, do I need to pay in full now or do you just need to put a hold on my debit card?" She replies that we do not need to pay in full now.
"Ok, There is only $150ish on that card, is that alright? Its for bills coming out at the end of the month." She replies yes. Mmkay, sweet.
Guys park, bring our stuff to the room, two of them decide they wanna go visit family in the area, I tell them have fun and pay for the parking pass at the front desk. As five minutes pass, they knock on the door and my cell phone is busy exploding from my bank. The hotel runs the full price on my debit card and they are threatening to kick us from the room if we don't pay RIGHT NOW.
I go down to the desk with the room money in cash and get a little annoyed. I have a new woman at the desk and I explain that I was told I could of paid at check out and that I was told my card was fine. She apologizes pretty... crappily... and I ask her the total so I can pay.
Hotel Clerk: $1,105
Me: ....wait, that is not right. *I pull out my phone, my email inbox, and the email stating my price at the hotel is $986*
Me: Ok, now, Where is this extra $120 coming from?
HC: No, your total is $1105. That price is wrong.
Me: *shows phone* This is the email I revived when I booked this room. I was NEVER notified of a price change and this is all the money I have.
HC: Well, taxes just went up in this area about a month ago, that should account for the difference in price.
Me: Thats fine and good and I understand that but NOBODY TOLD ME. I do not have this extra money!
HC:Well there is nothing I can do then. You owe *price*.
I lost it here... I wasn't screaming but I got loud. I felt so bad saying "Well gee, I guess nobody knows how to run a freaking business huh?" My friends pulled me away from the desk.
Friend: I'm sorry about her...
Me: Don't be sorry for me! I'm not sorry!
*hangs head in shame* I was a SC ; ;
They continue talking to HC who explains if we don't pay now the keys will deactivate and we will be escorted out by police. I call my mom who gets my ranting raving bitching version of the story and offers to plop $200 in my paypal account so I can use what was left in my bank account to pay for the room and then I can move the $200 into my checking for my bills... I relay this to the woman behind the desk.
I also ask to speak to a manager. HC says the manager on duty is busy. I write my cell number down and hand it to her and tell her to have the manager call me asap.
I still haven't heard from any manager after requesting to speak to one every day (I plan on calling them now). The hotel service was pretty awful too, it took over an hour at noon to get some toilet paper for our room. During check out, I decided to brave the stairs to get some stuff out of my room since the elevators were packed and we were only on the 5th floor. All the exits were locked. I tried using the "for emergencies only" door (labeled as such) and it too was locked. When I managed to find a hotel employee to ask why the stairs were locked he responded "We won't be responsible if someone falls and hurts themselves."
I can understand taxes go up. Its fine, really. I'm more miffed at the fact that I was never informed! The hotel sent me an email WITH MY TOTAL ON IT, a week prior to me staying there. If they knew the taxes went up "a month ago" why was I never informed? I don't wanna be a SC any more but...
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