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I was just yelled at on the phone and sarcastically told I was doing an "awesome job" because my hotel is sold out tonight and I cannot transfer a caller to another hotel from my front desk phone system.
First, the caller was dubious about my claims of being sold out and asked me if we really had no rooms at all left about three times. When he was assured for the third time that we really, truly are sold out, then he asked to be transferred to another Horse-Faced Heiress property. This necessitated another conversation in which we went round and round about the fact that I cannot do that, and that each individual property's system is their own.
Then the logic problem:
"Well, then why did you answer the phone?!" yelled the caller.
"Because I had no idea what you might have wanted, sir."
"What is a situation where you could have helped me?" yelled the caller.
"Maybe you wanted a room tomorrow. Maybe you wanted a room next month. Maybe you wanted a room next year. I have no idea who it is or what they want until I answer the phone."
Then came the sarcastic congratulations, at which point I hung up the phone. I'm running my audit and I have better things to do than talk to an idiot on the phone. Especially when my phone is not part of some sort of humongous interconnected phone system connecting every single property in the Horse-Faced Heiress family of brands.
First, the caller was dubious about my claims of being sold out and asked me if we really had no rooms at all left about three times. When he was assured for the third time that we really, truly are sold out, then he asked to be transferred to another Horse-Faced Heiress property. This necessitated another conversation in which we went round and round about the fact that I cannot do that, and that each individual property's system is their own.
Then the logic problem:
"Well, then why did you answer the phone?!" yelled the caller.
"Because I had no idea what you might have wanted, sir."
"What is a situation where you could have helped me?" yelled the caller.
"Maybe you wanted a room tomorrow. Maybe you wanted a room next month. Maybe you wanted a room next year. I have no idea who it is or what they want until I answer the phone."
Then came the sarcastic congratulations, at which point I hung up the phone. I'm running my audit and I have better things to do than talk to an idiot on the phone. Especially when my phone is not part of some sort of humongous interconnected phone system connecting every single property in the Horse-Faced Heiress family of brands.
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