It saddens me to say that the movie rental place I work at is closing, thus we've become a liquidation store until the end of August. Today was our first day of being a liquidation store and had a truckload of idiots and assholes today.
Somehow the meaning of "Buy 2 Get 2" is lost on most people. Along one side of the wall we have new released movies that are priced 14-12 dollars with blue and white stickers on them. There are neon orange signs right next to these movies that say "Priced as Marked" and somehow people either fail to notice the obnoxiously bright signs or just don't bother to read them and just assume that these movies must also be 9.99 like everything else we're selling. Then they get mad and yell at you for ringing their movies up wrong and then yell at your some more when you tell that those movies are priced as marked. As if it's our fault that they can't read a sign that's plastered all over that section.
Anyway, I think the worst SC's I've had to deal with today are "The devil lady from hell", "bitchy buy 2 get 2 lady", and finally, "I'm not paying that lady".
My conversation with devil lady, whom shall be referred to as DL from this point on, went something like this.
DL: "I ordered a movie a while ago and came in not that long ago to see if it had come in and it hadn't. I came here today to see if it had finally come in."
Me: "I'm sorry but your movie hasn't arrived yet. And I apologize but it won't be coming in since the distributor we special order movies from has canceled their service with the store." (coincidentally enough, because I happened to be chatting with a co-worker at the store that day she came in, the distributor had called in right after that previous visit she made a couple weeks ago and canceled all shipments.)
DL:*getting slightly annoyed at this point* "So you mean I won't be getting my movie? That isn't fair since I've already paid for it and now you're telling me that it won't come in? Can I get a refund for the movie then?"
Me: "There's nothing I can do about that myself, that's something you'll have to take up with the manager." (our corporate is extremely touchy about this kind of thing so my hands were tied on this one).
DL: *huffs and then leaves*
Luckily the store was relatively empty at this moment because the last thing I wanted to do at this time was interrupt this lady and have her get even more pissed off. Not that it would've mattered...seeing as she returned not even an hour later.
DL: "I want a printed invoice of the transaction that was made for the movie."
Me: *at a loss of what to do since this would be impossible* (all the member accounts+history had been wiped from our computers and sent to our other store. ) I was working in the store with someone from another store and he was in the back office working on stuff so I go back there and ask him what to do. He says there's nothing he can do so I should call the district manager. I go back upfront and call the DM. The DM happened to be working at our other store so she pulls up the woman's stuff there and tells me that DL can come in for a refund at that store. I hang up and tell DL this and I swear I thought she was going to leap across the counter and throttle me.
DL: "You mean I have to drive all the way down to the other store to get a refund?" then she demanded that I call the other store so she can talk to the manager
Me: *does so*
DL: she started ranting and raving to the manager at the other store about how it was all bad business and that she had been lied to three times about this.
Luckily, she hung up the phone and then left. I think the whole thing is ridiculous and it's not like we were denying her a refund. The other store isn't that far away and the DM already said that she could get it there.
The Buy 2 Get 2 lady was less evil but just as annoying. -_- She had already bought two movies and THEN noticed the buy 2 get 2 sign. She then started yelling at me for telling her...even though she could've read the signs for it everywhere. She then went to go pick out the two movies she wanted free. So then I had to go back and void out the movies she had bought and then ring everything up again so that we could even do the buy 2 get 2 sale.
"I'm not paying that lady" was actually the first SC I had to deal with. I rung up her movies and the total came out to being $64 dollars. She starts to get mad and go off on me that it shouldn't be that much. I tell her that she has the blue/white stickered movies that are priced as marked. She huffed and then walked away proclaiming that she wasn't going to pay that much for movies.
Other then that, it was just typical idiots. Mostly people that failed to notice our big black and yellow liquidation store signs everywhere and came in the store to try and rent movies. Then there were people that tried to use free rental coupons to buy free movies, people that about shit a brick when seeing our sign about the new store hours and still wanted to come in even after we had closed.
I'm very happy that I have tomorrow off and hope that by time I work again Friday things will be running a lot smoother.
Somehow the meaning of "Buy 2 Get 2" is lost on most people. Along one side of the wall we have new released movies that are priced 14-12 dollars with blue and white stickers on them. There are neon orange signs right next to these movies that say "Priced as Marked" and somehow people either fail to notice the obnoxiously bright signs or just don't bother to read them and just assume that these movies must also be 9.99 like everything else we're selling. Then they get mad and yell at you for ringing their movies up wrong and then yell at your some more when you tell that those movies are priced as marked. As if it's our fault that they can't read a sign that's plastered all over that section.
Anyway, I think the worst SC's I've had to deal with today are "The devil lady from hell", "bitchy buy 2 get 2 lady", and finally, "I'm not paying that lady".
My conversation with devil lady, whom shall be referred to as DL from this point on, went something like this.
DL: "I ordered a movie a while ago and came in not that long ago to see if it had come in and it hadn't. I came here today to see if it had finally come in."
Me: "I'm sorry but your movie hasn't arrived yet. And I apologize but it won't be coming in since the distributor we special order movies from has canceled their service with the store." (coincidentally enough, because I happened to be chatting with a co-worker at the store that day she came in, the distributor had called in right after that previous visit she made a couple weeks ago and canceled all shipments.)
DL:*getting slightly annoyed at this point* "So you mean I won't be getting my movie? That isn't fair since I've already paid for it and now you're telling me that it won't come in? Can I get a refund for the movie then?"
Me: "There's nothing I can do about that myself, that's something you'll have to take up with the manager." (our corporate is extremely touchy about this kind of thing so my hands were tied on this one).
DL: *huffs and then leaves*
Luckily the store was relatively empty at this moment because the last thing I wanted to do at this time was interrupt this lady and have her get even more pissed off. Not that it would've mattered...seeing as she returned not even an hour later.
DL: "I want a printed invoice of the transaction that was made for the movie."
Me: *at a loss of what to do since this would be impossible* (all the member accounts+history had been wiped from our computers and sent to our other store. ) I was working in the store with someone from another store and he was in the back office working on stuff so I go back there and ask him what to do. He says there's nothing he can do so I should call the district manager. I go back upfront and call the DM. The DM happened to be working at our other store so she pulls up the woman's stuff there and tells me that DL can come in for a refund at that store. I hang up and tell DL this and I swear I thought she was going to leap across the counter and throttle me.
DL: "You mean I have to drive all the way down to the other store to get a refund?" then she demanded that I call the other store so she can talk to the manager
Me: *does so*
DL: she started ranting and raving to the manager at the other store about how it was all bad business and that she had been lied to three times about this.
Luckily, she hung up the phone and then left. I think the whole thing is ridiculous and it's not like we were denying her a refund. The other store isn't that far away and the DM already said that she could get it there.
The Buy 2 Get 2 lady was less evil but just as annoying. -_- She had already bought two movies and THEN noticed the buy 2 get 2 sign. She then started yelling at me for telling her...even though she could've read the signs for it everywhere. She then went to go pick out the two movies she wanted free. So then I had to go back and void out the movies she had bought and then ring everything up again so that we could even do the buy 2 get 2 sale.
"I'm not paying that lady" was actually the first SC I had to deal with. I rung up her movies and the total came out to being $64 dollars. She starts to get mad and go off on me that it shouldn't be that much. I tell her that she has the blue/white stickered movies that are priced as marked. She huffed and then walked away proclaiming that she wasn't going to pay that much for movies.
Other then that, it was just typical idiots. Mostly people that failed to notice our big black and yellow liquidation store signs everywhere and came in the store to try and rent movies. Then there were people that tried to use free rental coupons to buy free movies, people that about shit a brick when seeing our sign about the new store hours and still wanted to come in even after we had closed.
I'm very happy that I have tomorrow off and hope that by time I work again Friday things will be running a lot smoother.
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