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What the Hell? Jackass in a Suit.
I was on break this afternoon and decided to go upstairs and chat to my so-workers, Claire and Dan. When I go up, I see that they are talking to what looks like a jackass SC in a suit. I was correct.
I walked in mid-conversation, but soon found out what was going on. Basically, this man (about 45) said that his son bought 2 ink cartdridges for a printer and didn't get the reciept. He says that he needs a reciept so his son can claim the money back from his job.
This would be possible if the man knew the date it was purchased. The man does not know. He can't even give us an estimated date. Hmm.....
Dan tells him that it would be near impossible to find his transaction on the computer unless he had a date. Dan says that he will have to go through thousands opf transactions. Jackass says "ok". Ha! Dan explains that he can't do that.
The man starts to get irate and demands to speak to a manager. However, the manager is on vacation this week. He then asks to speak to the next person down. Assistant Manager is off because of a death in the family. He then gets really pissed off and says he wants to speak to the person in charge today. We all inform him that there is no one in charge. He then looks like martians have just skated across the floor in front of him and says something along the lines of "you mean to tell me there is no one in charge? COME ON!" We say that, yes, it is correct that there is no one in charge. He can't believe it, and we explain that it is something that annoys us, but that is how the comapny chooses to run their stores. Nothing we can do about it.
He then asks if Dan can handwrite him a reciept. Dan asks him if he knows which number cartdridges were purchased, as they are all different prices. He doesn't know. He also doesn't know that exact amount that his son paid. Dan looks at me for an answer. I kinda shake my head and Dan tells Jackass that without proof, knowing how much it cost, and knowing which cartdridges were purchased, we can't just hand someone a reciept. And besides, what could we write on it? "Purchased goods from this shop" with no money amount or anything? I think the guy said it was somewhere near £50.
Anyway, we tell him no and he gets pissy again. He doesn't understand why we didn't give his son a reciept in the first place. We explain that everyone who works here always gives reciepts out, but if maybe it happened once, we were sorry, but there was nothing we could do but give him customer service's number.
Then Dan has an idea. He asks if the son paid by card, cause if he did it could be looked up by the card number or he could bring in his bank statement. The Jackass then says "Why on Earth would my son have a card, he is only 14". This was said in the "how could you ask such a stupid question, you should know my son's age.....can't you read my mind" tone. Nice.
Now I am thinking...why would his 14 year old son who CAN'T WORK because he is too young buy ink cartridges for work and need to claim the money back? Something stinks in WHShit, and it's not the shit....well maybe a little. Actually, it was the stinkbombs that some stupid kids set off in the shop. That's off topic, though....
So, Dan tells him that he can have customer service's number. Jackass acts appauled and say's "No, I'm not doing that"! Dan then says "I will have to speak to my supervisor tomorrow morning". Jackass exclaims loudly "TOMORROW MORNING"!?! Dan say's there is nothing he can do.
I go on break and come back (I love dealing with assholes like this that I can say "no" to...makes me feel good for once). The guy complains to me that Dan is taking too long. I say I will find him. He is downstairs on the phone with Customer Services. They tell him to go ahead and write the reciept, but again, he doesn't know what the products were or how much they cost. So, he tells me what they said, and I was like "NO WAY"! Dan then suggests that I call another store and ask their manager, like Jackass suggested earlier(forgot to mention that). I do this and the manager says not to do it and give him Customer Services number.
When I go upstairs, Jackass is gone, but claimed he would be back. I'm not too sure about that.
Sadly, I am not in for 4 days so I have to get the gossip when I get back. I hope this man doesn't get £50 for nothing. Knowing my company, they will give him the money and a gift card for "his trouble".
I walked in mid-conversation, but soon found out what was going on. Basically, this man (about 45) said that his son bought 2 ink cartdridges for a printer and didn't get the reciept. He says that he needs a reciept so his son can claim the money back from his job.
This would be possible if the man knew the date it was purchased. The man does not know. He can't even give us an estimated date. Hmm.....
Dan tells him that it would be near impossible to find his transaction on the computer unless he had a date. Dan says that he will have to go through thousands opf transactions. Jackass says "ok". Ha! Dan explains that he can't do that.
The man starts to get irate and demands to speak to a manager. However, the manager is on vacation this week. He then asks to speak to the next person down. Assistant Manager is off because of a death in the family. He then gets really pissed off and says he wants to speak to the person in charge today. We all inform him that there is no one in charge. He then looks like martians have just skated across the floor in front of him and says something along the lines of "you mean to tell me there is no one in charge? COME ON!" We say that, yes, it is correct that there is no one in charge. He can't believe it, and we explain that it is something that annoys us, but that is how the comapny chooses to run their stores. Nothing we can do about it.
He then asks if Dan can handwrite him a reciept. Dan asks him if he knows which number cartdridges were purchased, as they are all different prices. He doesn't know. He also doesn't know that exact amount that his son paid. Dan looks at me for an answer. I kinda shake my head and Dan tells Jackass that without proof, knowing how much it cost, and knowing which cartdridges were purchased, we can't just hand someone a reciept. And besides, what could we write on it? "Purchased goods from this shop" with no money amount or anything? I think the guy said it was somewhere near £50.
Anyway, we tell him no and he gets pissy again. He doesn't understand why we didn't give his son a reciept in the first place. We explain that everyone who works here always gives reciepts out, but if maybe it happened once, we were sorry, but there was nothing we could do but give him customer service's number.
Then Dan has an idea. He asks if the son paid by card, cause if he did it could be looked up by the card number or he could bring in his bank statement. The Jackass then says "Why on Earth would my son have a card, he is only 14". This was said in the "how could you ask such a stupid question, you should know my son's age.....can't you read my mind" tone. Nice.
Now I am thinking...why would his 14 year old son who CAN'T WORK because he is too young buy ink cartridges for work and need to claim the money back? Something stinks in WHShit, and it's not the shit....well maybe a little. Actually, it was the stinkbombs that some stupid kids set off in the shop. That's off topic, though....
So, Dan tells him that he can have customer service's number. Jackass acts appauled and say's "No, I'm not doing that"! Dan then says "I will have to speak to my supervisor tomorrow morning". Jackass exclaims loudly "TOMORROW MORNING"!?! Dan say's there is nothing he can do.
I go on break and come back (I love dealing with assholes like this that I can say "no" to...makes me feel good for once). The guy complains to me that Dan is taking too long. I say I will find him. He is downstairs on the phone with Customer Services. They tell him to go ahead and write the reciept, but again, he doesn't know what the products were or how much they cost. So, he tells me what they said, and I was like "NO WAY"! Dan then suggests that I call another store and ask their manager, like Jackass suggested earlier(forgot to mention that). I do this and the manager says not to do it and give him Customer Services number.
When I go upstairs, Jackass is gone, but claimed he would be back. I'm not too sure about that.
Sadly, I am not in for 4 days so I have to get the gossip when I get back. I hope this man doesn't get £50 for nothing. Knowing my company, they will give him the money and a gift card for "his trouble".
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