Wherein a patron yells at me after asking for my help

[Daphne]

I'm at the reference desk on Saturday morning when a patron asks for computer help. He phrases his query oddly, so I'm not exactly sure what he wants. I go to his computer, and ask him what he needs. I finally figure out that he wants his document to be displayed with margins. He had somewhow switched to normal view in Word.

I can't see the document because of the privacy screens my district uses for the adult computers. I turn the monitor towards me, and this is what ensues:

Me= Super smart librarian
SP= Sucky patron

SP: Do not touch that monitor
Me: (completely shocked) What? I can't see the document because of the screen.
SP: Then you need to move so you can see it.
Me: I'm not moving anywhere. I can no longer help you. (I walk away).

I couldn't believe he said that to me. He was so incredibly rude. I wanted to strangle him.

ETA: Ooops, this was supposed to go in the sucky customers thread. Can it be moved?

*MOD NOTE - Yes, It can, and it was moved, but next time, just PM a mod. It's faster than waiting for one of us to read this note in the thread. ~Ree

[kibbles]

It does seem strange that he said that, why didn't he want you to touch the monitor? Could it be one of those LCD monitors that you aren't supposed to touch???

[Daphne]

No, the monitors swivel so that they can be moved. He was just an asshole.

[kibbles]

ITA, he didn't appreciate the help at all, his own loss IMO.

[Broomjockey]

He's a tool, and with those privacy screens, unless he wanted to move, you were pretty much going to have to move the screen anyway.