So, yesterday was a Bank Holiday in the UK, and I worked a nice double shift. I was pleased because its time and a half.
Uhh, I just got here
I walked into the bar. I still had my coat on, still had my bag over my shoulder, and a customer walked up to me.
SC: Our food was disgusting! We're leaving!
Me: Okaaaaaay.
I look at their clean plates.
I'm in pain here!!
A glass randomly fell off a shelf and landed on me, smashing everywhere. It HURT. Never cut me, but my first thought was to clean it up before someone stood on it.
Customer came up to the bar.
SC: Whenever you're ready! Tut!
I felt like throwing the glass in his face.
Tourists
SC: I've never been here before, tell me how you order food.
Me: OK, all you need to do is find a table, note the number of the table, when you're ready to order, come up to the bar. We'll sort everything else out.
SC: I don't understand.
Me: Just come up to the bar when you're ready to order. I'll take it here.
SC: What? I don't understand!
Me: Just order your food here.
SC: What? Don't you do table service?
Me: No we don't I'm afraid.
SC: So how are we supposed to order?
Me: Just come up to the bar!
SC: This is too complicated! I'm leaving!
It's a holiday!!
We have some special deals on Mondays. You can get certain drinks cheaper and there are some meal deals you can't get on any other day. However, this does not apply on bank holidays
SC: You've charged me too much!
Me: No, you ordered <drink>, <drink> and <drink>. Total is £xx.xx
SC: That's too much! You have deals on a Monday!
Me: I'm afraid that excludes Bank Holidays.
SC: Well no one told me!
Me: It is stated on all our menus and posters...
SC: No one told me!
Me: I'm sorry, theres nothing I can do.
SC: No one told me!
Yes, repeating that over and over will make you get your way.
Pay more if you want.
Me: Ok, so your total is £xx.xx.
SC: Are you sure?
Me: Yes *reads order and prices back to him*
SC: Thats not enough.
Me: Oh, did I miss something from your order?
SC: No, I just dont think you charged me enough.
Me: No, that's correct.
SC: I don't think you're telling me the truth.
Me: Well, thats the total.
SC: Fine! But I'm not happy about this!
No, I dont trust you actually
We have our cellar door locked at all times, except of course, when one of us is in there. I was frequently going in and out sortng out barrels and cleaning the lines, a customer was staring at me the whole time I was going in and out. Each time, I locked the door behind me.
He shouts.
SC: WHAT? Dont you trust me or something?
Me: What?
SC: Locking the door! You think I'm going to go in there!
Me: Its one of our rules that the door must be locked at all times.
SC: Yeah yeah! You just dont trust me! You dont want me going in there!
Me: Actually, I dont want ANYONE going in there.
Yes, it's racist not to serve when closed.
Rang time, we were closed. A Polish woman bursts into the bar.
Me: I'm sorry, we're closed.
SC: PLEASE!
Me: No, I'm sorry, we've cashed up. We're closed.
She puts her hands together and starts to beg.
SC: PLEASE!
Me: No, I'm sorry, it is now against our licence to serve anyone.
SC: PLEASE!
Me: No, I'm afraid you have to leave.
SC: WHY YOU NO SERVE ME! IS IT BECAUSE I POLISH?
Me: No, it's because we're closed.
SC: YOU RACIST! YOU DON'T WANT ME HERE!
Me: OK, I want you to leave, NOW.
SC: PLEASE!
Me: So you call me a racist and still want service? NO.
SC: YOU RACIST!
This carries on for about ten minutes, with her repeating PLEASE and YOU RACIST. I walked away from her and carried on closing down, while she followed me about.
Uhh, I just got here
I walked into the bar. I still had my coat on, still had my bag over my shoulder, and a customer walked up to me.
SC: Our food was disgusting! We're leaving!
Me: Okaaaaaay.
I look at their clean plates.
I'm in pain here!!
A glass randomly fell off a shelf and landed on me, smashing everywhere. It HURT. Never cut me, but my first thought was to clean it up before someone stood on it.
Customer came up to the bar.
SC: Whenever you're ready! Tut!
I felt like throwing the glass in his face.
Tourists
SC: I've never been here before, tell me how you order food.
Me: OK, all you need to do is find a table, note the number of the table, when you're ready to order, come up to the bar. We'll sort everything else out.
SC: I don't understand.
Me: Just come up to the bar when you're ready to order. I'll take it here.
SC: What? I don't understand!
Me: Just order your food here.
SC: What? Don't you do table service?
Me: No we don't I'm afraid.
SC: So how are we supposed to order?
Me: Just come up to the bar!
SC: This is too complicated! I'm leaving!
It's a holiday!!
We have some special deals on Mondays. You can get certain drinks cheaper and there are some meal deals you can't get on any other day. However, this does not apply on bank holidays
SC: You've charged me too much!
Me: No, you ordered <drink>, <drink> and <drink>. Total is £xx.xx
SC: That's too much! You have deals on a Monday!
Me: I'm afraid that excludes Bank Holidays.
SC: Well no one told me!
Me: It is stated on all our menus and posters...
SC: No one told me!
Me: I'm sorry, theres nothing I can do.
SC: No one told me!
Yes, repeating that over and over will make you get your way.
Pay more if you want.
Me: Ok, so your total is £xx.xx.
SC: Are you sure?
Me: Yes *reads order and prices back to him*
SC: Thats not enough.
Me: Oh, did I miss something from your order?
SC: No, I just dont think you charged me enough.
Me: No, that's correct.
SC: I don't think you're telling me the truth.
Me: Well, thats the total.
SC: Fine! But I'm not happy about this!
No, I dont trust you actually
We have our cellar door locked at all times, except of course, when one of us is in there. I was frequently going in and out sortng out barrels and cleaning the lines, a customer was staring at me the whole time I was going in and out. Each time, I locked the door behind me.
He shouts.
SC: WHAT? Dont you trust me or something?
Me: What?
SC: Locking the door! You think I'm going to go in there!
Me: Its one of our rules that the door must be locked at all times.
SC: Yeah yeah! You just dont trust me! You dont want me going in there!
Me: Actually, I dont want ANYONE going in there.
Yes, it's racist not to serve when closed.
Rang time, we were closed. A Polish woman bursts into the bar.
Me: I'm sorry, we're closed.
SC: PLEASE!
Me: No, I'm sorry, we've cashed up. We're closed.
She puts her hands together and starts to beg.
SC: PLEASE!
Me: No, I'm sorry, it is now against our licence to serve anyone.
SC: PLEASE!
Me: No, I'm afraid you have to leave.
SC: WHY YOU NO SERVE ME! IS IT BECAUSE I POLISH?
Me: No, it's because we're closed.
SC: YOU RACIST! YOU DON'T WANT ME HERE!
Me: OK, I want you to leave, NOW.
SC: PLEASE!
Me: So you call me a racist and still want service? NO.
SC: YOU RACIST!
This carries on for about ten minutes, with her repeating PLEASE and YOU RACIST. I walked away from her and carried on closing down, while she followed me about.
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