This is one of the main reasons why I did a hostile takeover of toner / drum / fuser (etc..) supply in the office.
One of my users came to me today, the color laser printer was printing horribly.
Hmm, Magenta smudges all over one side, scratches though it.
I go over to the printer and open up the acces panel.
MAGENTA toner everywhere. It was like there was a backfire of magenta toner. Inside the door, over the handles for the drums, around the waste toner container, even in the first paper drawer.
I pull out the toner cartridge. Guess what? It's the wrong one. Sure, it looks similar but similar is not the same. (I'm not going to blame the person who reported it because they not only wouldn't know how to swap the toner, they wouldn't attempt it). I thought I searched the entire office for toner and got rid of all the wrong toners - either the person who did it has a stash or they found the ONE I missed, somewhere in a void.
I spend the next half hour cleaning, cleaning, and cleaning. I replace the magenta toner and try a test copy. Still messy. Hmm..
I check the drums - the yellow and cyan both are covered in magenta toner. Great. I am able to clean off the yellow but the blue drum is beyond hope - it's scratched even. So I replace the blue drum also (luckily all 4 drums are the same item in this printer).
Test page looks a lot better.
It was a fun hour. I had a chat with the admin afterwords and told her no one is allowed to do any work on it if they're not from Xerox or myself. Too bad I'll never find out who did it - I'd love to get rid of their stash of WRONG toner.
Edit: Thank god consumables (toner, drums, fusers, etc..) are included with the lease.
One of my users came to me today, the color laser printer was printing horribly.
Hmm, Magenta smudges all over one side, scratches though it.
I go over to the printer and open up the acces panel.
MAGENTA toner everywhere. It was like there was a backfire of magenta toner. Inside the door, over the handles for the drums, around the waste toner container, even in the first paper drawer.
I pull out the toner cartridge. Guess what? It's the wrong one. Sure, it looks similar but similar is not the same. (I'm not going to blame the person who reported it because they not only wouldn't know how to swap the toner, they wouldn't attempt it). I thought I searched the entire office for toner and got rid of all the wrong toners - either the person who did it has a stash or they found the ONE I missed, somewhere in a void.
I spend the next half hour cleaning, cleaning, and cleaning. I replace the magenta toner and try a test copy. Still messy. Hmm..
I check the drums - the yellow and cyan both are covered in magenta toner. Great. I am able to clean off the yellow but the blue drum is beyond hope - it's scratched even. So I replace the blue drum also (luckily all 4 drums are the same item in this printer).
Test page looks a lot better.
It was a fun hour. I had a chat with the admin afterwords and told her no one is allowed to do any work on it if they're not from Xerox or myself. Too bad I'll never find out who did it - I'd love to get rid of their stash of WRONG toner.
Edit: Thank god consumables (toner, drums, fusers, etc..) are included with the lease.
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