This happened about a week ago.
A man and is friend come to my line with a flatbed with a few items on it. Nothing major, about three long boxes.
Here we go.
SC: I'm going to be needing delivery.
Me: Ok, no problem The delivery is $59, are you inside Toronto?
SC: $59? Are you serious?
Me: Yes sir.
SC: Get me a manager!
Well, that was fast.
Me: Sure, no problem. But just so I know what to tell them when I call, what exactly is the problem?
SC: I don't believe that if I'm paying over $500 I should be charged for delivery.
Me: I see. Well our delivery charge is standard no matter how much you spend.
SC: So you're telling me it's justified?
Me: Well yes. We have to pay the delivery company who has to pay their employees and buy gas for the trucks. We don't deliver the items ourselves; it's a separate company we hire.
SC: I don't care. It's not justified. Just get me a manager.
So I call for a MOD who is busy, ask to have another manager paged for me, call a bunch of times and eventually a manager comes by.
And thank goodness, it's one of the awesome ones who sticks to the rules!
Manager: What's the problem, sir?
SC: I'm not paying your delivery charge. It's outrageous.
Manager: I'm sorry you feel that way sir, but our delivery charge is what it is and I can't change that.
SC: So you think it's fair that if I spend $500 I should have to pay another $60 to have it brought to my house?
Manager: Yes sir.
SC: Why?
Manager: Because our delivery company does not offer their services for free.
SC: Either you waive the delivery charge or you're losing my business.
Manager: Whatever you feel is best sir, but our delivery charge is what it is and unless there is a special circumstance we do not change it. We especially don't waive it.
Now I should mention that this SC was speaking in a way that made it very obvious he wanted my manager to come right out and say, "I don't want your money/business." Thankfully the manager was having none of his shenanigans.
SC: Now, what are you going to do for me?
Manager: I've explained the situation many times. The choice is yours.
SC: Are you saying you don't want my business?
Manager: *repeats himself*
SC: But are you saying you don't want my business?
Manager: *repeats himself again*
SC: You already said that, I want an answer.
Manager: That is my answer. It's your choice and I'm telling you I'm not going to waive the fee.
SC: I have a lot of friends and if you don't give me my delivery for free I will tell them all never to shop here.
Right here I literally burst out laughing and had to walk away long enough to compose myself. No way did I want to miss the rest of this hilarious facade.
SC: I want another manager.
In a few minutes the MOD comes along and the whole broken record process starts again.
Overall he never got his free delivery from anyone.
All the managers held firm to the rules and he walked away empty handed.
I was so pleased.
A man and is friend come to my line with a flatbed with a few items on it. Nothing major, about three long boxes.
Here we go.
SC: I'm going to be needing delivery.
Me: Ok, no problem The delivery is $59, are you inside Toronto?
SC: $59? Are you serious?
Me: Yes sir.
SC: Get me a manager!
Well, that was fast.
Me: Sure, no problem. But just so I know what to tell them when I call, what exactly is the problem?
SC: I don't believe that if I'm paying over $500 I should be charged for delivery.
Me: I see. Well our delivery charge is standard no matter how much you spend.
SC: So you're telling me it's justified?
Me: Well yes. We have to pay the delivery company who has to pay their employees and buy gas for the trucks. We don't deliver the items ourselves; it's a separate company we hire.
SC: I don't care. It's not justified. Just get me a manager.
So I call for a MOD who is busy, ask to have another manager paged for me, call a bunch of times and eventually a manager comes by.
And thank goodness, it's one of the awesome ones who sticks to the rules!
Manager: What's the problem, sir?
SC: I'm not paying your delivery charge. It's outrageous.
Manager: I'm sorry you feel that way sir, but our delivery charge is what it is and I can't change that.
SC: So you think it's fair that if I spend $500 I should have to pay another $60 to have it brought to my house?
Manager: Yes sir.
SC: Why?
Manager: Because our delivery company does not offer their services for free.
SC: Either you waive the delivery charge or you're losing my business.
Manager: Whatever you feel is best sir, but our delivery charge is what it is and unless there is a special circumstance we do not change it. We especially don't waive it.
Now I should mention that this SC was speaking in a way that made it very obvious he wanted my manager to come right out and say, "I don't want your money/business." Thankfully the manager was having none of his shenanigans.
SC: Now, what are you going to do for me?
Manager: I've explained the situation many times. The choice is yours.
SC: Are you saying you don't want my business?
Manager: *repeats himself*
SC: But are you saying you don't want my business?
Manager: *repeats himself again*
SC: You already said that, I want an answer.
Manager: That is my answer. It's your choice and I'm telling you I'm not going to waive the fee.
SC: I have a lot of friends and if you don't give me my delivery for free I will tell them all never to shop here.
Right here I literally burst out laughing and had to walk away long enough to compose myself. No way did I want to miss the rest of this hilarious facade.
SC: I want another manager.
In a few minutes the MOD comes along and the whole broken record process starts again.
Overall he never got his free delivery from anyone.
All the managers held firm to the rules and he walked away empty handed.
I was so pleased.
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