Had a lady call down to the front desk tonight because she said she had no hot water in her room. The call was initially answered by the clerk on duty, but he looked like was going to need a decision made, so I offered to take the call. When I got on the line the conversation went like this:
Me: What seems to be the problem?
Her: I've already told him!
Me: (again) What seems to be the problem?
Her: I've ALREADY told him
Me: .......Ma'am you're not speaking to him, you're speaking to me.
We ended up switching her rooms, and when I went to check the room, it had hot water.
Me: What seems to be the problem?
Her: I've already told him!
Me: (again) What seems to be the problem?
Her: I've ALREADY told him
Me: .......Ma'am you're not speaking to him, you're speaking to me.
We ended up switching her rooms, and when I went to check the room, it had hot water.
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