I was reminded about this when reading and replying to a post about high rollers in Vegas. I was working in IT for <insert name that MUST be spelled in all capital letters> and got a call from one of the admins at a property on The Strip. She had just finished running the morning discrepancy report to determine whether or not the property made or lost money the day before.
CH: <intro spiel>
Admin: CH, I've got a problem with the discrepancy report I'm hoping you could help me with.
CH: Sure. What seems to be the problem?
Admin: <VERY calmly, like it's no big deal> There's $4.5 million missing from it. I can't seem to find it anywhere.
CH: Did you say $4.5 million?
Admin: Yeah. It's not really a big deal. I know we'll find it, but I can't send this report out until we do.
Through this whole call, she's calm, collected, and never has the slightest bit of panic in her voice. meanwhile, I'm sweating bullets, freaking out, combing through every database we have trying to find this large, unmistakable sum of money. I've worked in casinos where being $20 short was enough to get people fired. But $4.5 million?
It turned out that there was a problem with the marker system at this property and three markers, each for $1.5 million, didn't end up in the report because of it.
All 3 markers were issued to the same player from like 3am to 5:30am.
The admin thanked me for finding it and helping her get the report corrected. I sat there baffled asking myself questions like:
"What kind of credit do you have to have to get that kind of marker?"
"What kind of credit do you have to have to get that kind of marker 3 TIMES?"
"What kind of job do you have to have credit to get that kind of marker 3 times?"
"Do you have a daughter/grand daughter/sister?"
CH
CH: <intro spiel>
Admin: CH, I've got a problem with the discrepancy report I'm hoping you could help me with.
CH: Sure. What seems to be the problem?
Admin: <VERY calmly, like it's no big deal> There's $4.5 million missing from it. I can't seem to find it anywhere.
CH: Did you say $4.5 million?
Admin: Yeah. It's not really a big deal. I know we'll find it, but I can't send this report out until we do.
Through this whole call, she's calm, collected, and never has the slightest bit of panic in her voice. meanwhile, I'm sweating bullets, freaking out, combing through every database we have trying to find this large, unmistakable sum of money. I've worked in casinos where being $20 short was enough to get people fired. But $4.5 million?
It turned out that there was a problem with the marker system at this property and three markers, each for $1.5 million, didn't end up in the report because of it.
All 3 markers were issued to the same player from like 3am to 5:30am.
The admin thanked me for finding it and helping her get the report corrected. I sat there baffled asking myself questions like:
"What kind of credit do you have to have to get that kind of marker?"
"What kind of credit do you have to have to get that kind of marker 3 TIMES?"
"What kind of job do you have to have credit to get that kind of marker 3 times?"
"Do you have a daughter/grand daughter/sister?"
CH
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