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The SC's I'm referring to are the ones that seem to have all kinds of time to call their customer service department about their bills, or the ones who show up in a place of business nearly each and every day.
* A while back, I was at a Krispy Kreme Doughnuts, and I encountered this woman who was there complaining about her doughnuts not being hot enough when she ordered them. The manager was up and down apologizing to this woman, who looked to be close to 400 pounds. She said to the manager, "I have never been treated like this before, and I come in here every day!" (And you could tell she was telling the truth on that one). However, later on, actually, a week later, I went back in, and that same woman was in there, griping again about how her doughnuts were not hot enough! The same manager was talking to her, and I heard him tell her, "Maam, we've dealt with this every day since you came in here last week. This is how we serve the doughnuts." In other words, she had been in there each day since I first saw her, and was griping each day afterward about her "cold" doughnuts.
* Other times, dealing with working in a call center, I have seen my share of customers that hardly call in, and those that call literally every day. Some customers never call in for years, and others call sometimes twice a day. This is the reason companies like Sprint are now dropping customers for excessive calling to gripe about anything and everything they don't like about their account. When I was at Bellsouth, we had Ms White who called each and every day about her account. After a while, it was handled by our operations manager, who cringed every time she heard this woman's name. On the other hand, the customers I would get who you saw last called five, ten years ago were always the most pleasant to talk to, and they were calling about something minor, like a new charge they never saw before.
* I read an article on the internet a while back that talked about an airline and a woman who right after she flew with them, would always write a nasty letter about how awful things were. These letters would occur sometimes three, four times a week, and they were quite lengthy. After about ten of these letters with her constant threats and complaints, the chairman of the airline told her it was nice dealing with her, and they hoped she would find better service with whatever airline she was threatening to use from now on. She was such a pain in the ass that they were willing to let her go elsewhere instead of dealing with that headache. It got to where they figured this woman does nothing but fly on airplanes, then spend hours writing these letters.
Do SC's that do these things excessively have jobs, a family, other things they do with their lives instead of being on the phone, writing letters or frequenting the same place of business all the time? I'm only asking because I have a family, and I'm lucky if I even get to go shopping for pleasure these days.
* A while back, I was at a Krispy Kreme Doughnuts, and I encountered this woman who was there complaining about her doughnuts not being hot enough when she ordered them. The manager was up and down apologizing to this woman, who looked to be close to 400 pounds. She said to the manager, "I have never been treated like this before, and I come in here every day!" (And you could tell she was telling the truth on that one). However, later on, actually, a week later, I went back in, and that same woman was in there, griping again about how her doughnuts were not hot enough! The same manager was talking to her, and I heard him tell her, "Maam, we've dealt with this every day since you came in here last week. This is how we serve the doughnuts." In other words, she had been in there each day since I first saw her, and was griping each day afterward about her "cold" doughnuts.
* Other times, dealing with working in a call center, I have seen my share of customers that hardly call in, and those that call literally every day. Some customers never call in for years, and others call sometimes twice a day. This is the reason companies like Sprint are now dropping customers for excessive calling to gripe about anything and everything they don't like about their account. When I was at Bellsouth, we had Ms White who called each and every day about her account. After a while, it was handled by our operations manager, who cringed every time she heard this woman's name. On the other hand, the customers I would get who you saw last called five, ten years ago were always the most pleasant to talk to, and they were calling about something minor, like a new charge they never saw before.
* I read an article on the internet a while back that talked about an airline and a woman who right after she flew with them, would always write a nasty letter about how awful things were. These letters would occur sometimes three, four times a week, and they were quite lengthy. After about ten of these letters with her constant threats and complaints, the chairman of the airline told her it was nice dealing with her, and they hoped she would find better service with whatever airline she was threatening to use from now on. She was such a pain in the ass that they were willing to let her go elsewhere instead of dealing with that headache. It got to where they figured this woman does nothing but fly on airplanes, then spend hours writing these letters.
Do SC's that do these things excessively have jobs, a family, other things they do with their lives instead of being on the phone, writing letters or frequenting the same place of business all the time? I'm only asking because I have a family, and I'm lucky if I even get to go shopping for pleasure these days.
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