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Busy weekend because of the holiday. My hotel was completely booked. A woman comes in and says she was there to check in. I look her name up..she was no where in my system. I asked her for a confirmation number, she proceeds to SKAREEEEM!! at me. This is the 11th time she had been here this summer, and we always mess up her reservations. She was "f" this and "f" that. She went ballistic.
I did a search back 4 months, she was nowhere in our system. I asked her if she was at the right hotel, and this sent her over the top. She dumped her bag out on the desk, she's going to find the confirmation printout she got off whatever website she booked from. Her stuff went everywhere. Her confirmation lands on my keyboard. As I read it, I got a huge grin on my face. She screams at me not to laugh at her, she'll have my job! I burst out laughing. Set the paper on the desk, asked her to read to me. She gathers her stuff, and storms out. She's going to make sure I get fired for laughing at her.
The confirmation she had was for the Ramada across town, and it was for the following weekend. I called the Ramada to warn them (I knew they were booked). She had already been there, she booked the wrong dates, and they couldn't accommodate her. Plus, she had tried the same tactic at two other hotels that she tried on me. I'm guessing she was from the school that teaches you that if you throw enough of a hissy fit, people will give you what you want just to get rid of you.
Good times!
I did a search back 4 months, she was nowhere in our system. I asked her if she was at the right hotel, and this sent her over the top. She dumped her bag out on the desk, she's going to find the confirmation printout she got off whatever website she booked from. Her stuff went everywhere. Her confirmation lands on my keyboard. As I read it, I got a huge grin on my face. She screams at me not to laugh at her, she'll have my job! I burst out laughing. Set the paper on the desk, asked her to read to me. She gathers her stuff, and storms out. She's going to make sure I get fired for laughing at her.
The confirmation she had was for the Ramada across town, and it was for the following weekend. I called the Ramada to warn them (I knew they were booked). She had already been there, she booked the wrong dates, and they couldn't accommodate her. Plus, she had tried the same tactic at two other hotels that she tried on me. I'm guessing she was from the school that teaches you that if you throw enough of a hissy fit, people will give you what you want just to get rid of you.
Good times!
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