I normally work in reservations but since it is so busy and they are short staffed, I have had to work the check in desk each Saturday. The following is a list of things rude ass guests have said and done.
1. a man shows up to check in and throws his confirmation packet unopened down on the counter without saying a word like I should just know what to do.
2. 4 PM is check in time.....I have 300 check ins, if you show up right at 4, you're going to wait in line. Don't bitch at me about it and worse dont even think about asking for "compensation" for having to wait.
3. Don't come to my window until I call for you. I hate when people see you and just assume you are open. If I don't call for you, it means I am busy and you'll have to wait on someone else. I was helping the concierge with something and an old couple came right up to my station and after several minutes of waiting snapped at me and said if I didnt check them in immediately, they were going to cancel their trip and go home (of course, if they were trying to threaten me, they should have done better than that).
Checking out
1. All I need is your keys when you check out. I dont need you to put them in plastic bags with a million other things you dont want to take home with you or put rubber bands around them.
2. We try to make checking out easy yet some guests cant stand it. They want it complicated. Start the dishwasher, and take out the trash and all your personal items. One lady wanted a list of checkout procedures and was not content that we made things so simple.
3. If you dont need to see us when you checkout and there is a line, simply leave your keys on the counter. Don't spend all that time waiting and then bitch that the line was too long when I told you to leave your keys on the counter if you dont want to wait.
4. Yes, you must bring your keys back when you check out. If that's too inconvenient for you then dont come. They pass our desk as they are leaving yet they complain about having to go "all the way down there" to bring back their keys. If you choose not to bring back the keys, dont complain when we charge you $25.
1. a man shows up to check in and throws his confirmation packet unopened down on the counter without saying a word like I should just know what to do.
2. 4 PM is check in time.....I have 300 check ins, if you show up right at 4, you're going to wait in line. Don't bitch at me about it and worse dont even think about asking for "compensation" for having to wait.
3. Don't come to my window until I call for you. I hate when people see you and just assume you are open. If I don't call for you, it means I am busy and you'll have to wait on someone else. I was helping the concierge with something and an old couple came right up to my station and after several minutes of waiting snapped at me and said if I didnt check them in immediately, they were going to cancel their trip and go home (of course, if they were trying to threaten me, they should have done better than that).
Checking out
1. All I need is your keys when you check out. I dont need you to put them in plastic bags with a million other things you dont want to take home with you or put rubber bands around them.
2. We try to make checking out easy yet some guests cant stand it. They want it complicated. Start the dishwasher, and take out the trash and all your personal items. One lady wanted a list of checkout procedures and was not content that we made things so simple.
3. If you dont need to see us when you checkout and there is a line, simply leave your keys on the counter. Don't spend all that time waiting and then bitch that the line was too long when I told you to leave your keys on the counter if you dont want to wait.
4. Yes, you must bring your keys back when you check out. If that's too inconvenient for you then dont come. They pass our desk as they are leaving yet they complain about having to go "all the way down there" to bring back their keys. If you choose not to bring back the keys, dont complain when we charge you $25.
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