Tweet
Me: Thanks for calling us, this is Dave, how may I help you?
Guest: Yea I thought I was getting a five star property and I went online and it looked at it, and it's only four star
Me: Ok did you want me to check for a five star property to move you to?
Guest: No, I want my money back
Me: Ok I will cancel that for you and give you a full refund
Guest: No, I dont want to cancel. I just want a refund.
Me: Well I cant give you a refund and not cancel your reservation
Guest: But you lied to me and said the place was a five star and it's only four
Me: and I apologize for the misunderstanding but I have offered you a five star
Guest: and I told you I dont want it now. I want my money back and I dont want to cancel
Me: I cant issue a refund and still let you keep the reservation
Guest: I wanna speak to your manager
My manager picks up
Manager: sir, I cant let you stay for free...........I understand that, sir, but....
No sir, I am not calling you a liar.......I can't do that sir........you can talk to my boss if you wish.....no sir, he is gone for the evening.........no, I can't call him at home.......I can't give you his phone number......well sir, you'll have to wait until tommorow.........I dont think the police are going to go to his house for something like this.......I am not calling you a whiner sir..........I'm sorry you feel that way.......well sir, I have tried to help you...........yes sir, I do think you're being unreasonable actually......have a nice day (I hear him scream "up yours") and she politely says again, have a nice day
Guest: Yea I thought I was getting a five star property and I went online and it looked at it, and it's only four star
Me: Ok did you want me to check for a five star property to move you to?
Guest: No, I want my money back
Me: Ok I will cancel that for you and give you a full refund
Guest: No, I dont want to cancel. I just want a refund.
Me: Well I cant give you a refund and not cancel your reservation
Guest: But you lied to me and said the place was a five star and it's only four
Me: and I apologize for the misunderstanding but I have offered you a five star
Guest: and I told you I dont want it now. I want my money back and I dont want to cancel
Me: I cant issue a refund and still let you keep the reservation
Guest: I wanna speak to your manager
My manager picks up
Manager: sir, I cant let you stay for free...........I understand that, sir, but....
No sir, I am not calling you a liar.......I can't do that sir........you can talk to my boss if you wish.....no sir, he is gone for the evening.........no, I can't call him at home.......I can't give you his phone number......well sir, you'll have to wait until tommorow.........I dont think the police are going to go to his house for something like this.......I am not calling you a whiner sir..........I'm sorry you feel that way.......well sir, I have tried to help you...........yes sir, I do think you're being unreasonable actually......have a nice day (I hear him scream "up yours") and she politely says again, have a nice day
Comment