Me: Thank you for calling us, this is Dave, how may I help you?
Guest: Dave, this is my forth call and if you cant answer my questions, I am gonna go ballistic. All I want is for someone to tell me about Morgan Creek Grill since I made a reservation there.
Me: well what would you like to know?
Guest: I just want someone to tell me how spectacular it is
Me: well I have heard it is great
Guest: you heard? Well that's not good enough
Me: I'm sorry ma'am
Guest: you know I want to cry right now. I only get one week a year to go on vacation and I come down here and nobody can tell me anything about the restaurants.
Me: Ma'am if you tell me what you want to know I will see what I can find out for you
Guest: You live and work here, why dont you just know these things? You should be ready to provide qualified advice whenever someone asks for it. Isnt that you job?
Me: We have a concierge who unfortanately has a sick child today so I am trying to help you the best I can
Guest: well you're doing a pretty shitty job
Me: I'm sorry
Guest: well I'm sorry too, Dave. Sorry I ever made my vacation plans with you people. This is just.......you know what, just forget it. I guess I am on my own here. Thanks for nothing......CLICK
Guest: Dave, this is my forth call and if you cant answer my questions, I am gonna go ballistic. All I want is for someone to tell me about Morgan Creek Grill since I made a reservation there.
Me: well what would you like to know?
Guest: I just want someone to tell me how spectacular it is
Me: well I have heard it is great
Guest: you heard? Well that's not good enough
Me: I'm sorry ma'am
Guest: you know I want to cry right now. I only get one week a year to go on vacation and I come down here and nobody can tell me anything about the restaurants.
Me: Ma'am if you tell me what you want to know I will see what I can find out for you
Guest: You live and work here, why dont you just know these things? You should be ready to provide qualified advice whenever someone asks for it. Isnt that you job?
Me: We have a concierge who unfortanately has a sick child today so I am trying to help you the best I can
Guest: well you're doing a pretty shitty job
Me: I'm sorry
Guest: well I'm sorry too, Dave. Sorry I ever made my vacation plans with you people. This is just.......you know what, just forget it. I guess I am on my own here. Thanks for nothing......CLICK
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