And I really hope I am there to see it.
As a background, I posted in cursing out coworkers about the F&B manager who refuses to deal with problems with tips... well, things came to a head yesterday.
She keeps insisting that her cashiers aren't short, that it is in fact the auditors who are in the wrong because we aren't minusing out tips paid when calculating cash due... which is entirely true, we don't give half a rat's ass what the tips paid is... we do however care greatly about what the tips charged was. If the guest didn't get charged for a tip, then quite simply no tip was given. Now, if this was a one off thing due to a problem on the resort's system, then management would have no problem telling servers to still collect their tips as it isn't their fault... however, it is becoming quite clear that this is a problem with servers not ringing up payments properly and forgetting to charge tips to the guest credit card (which frankly, as far as I, and the rest of the audit team is concerned, it doesn't matter if the guest didn't pay because they stiffed you or you screwed up, the guest still didn't pay). Well, the food and beverage manager has repeatedly claimed that it isn't her problem, she shouldn't have to deal with it. Today, the compliance officer (my boss's boss) got fed up with the back and forth (and I've been following it, because I was one of the two auditors who discovered this problem and the one that she has solely tried to blame as being unable to do my job, so it is kind of personal for me) and sent the following email to the CEO (and also largest shareholder)
"It is my understanding that (F&B manager) is under the impression that it is perfectly acceptable for servers to steal from the resort as long as they report such theft as "tips paid". I have come to this conclusion because she is adamant that there is no training problems in her department that need to be addressed because of this issue and for that matter she believes that it is not a problem at all because she is under the impression that it is an audit mistake to even see a problem in servers getting paid more tips than they have charged. If this is not a training problem, then that leaves theft, and if it is an audit mistake to report it, then it must be that she approves of the employees' actions."
Oh, what I wouldn't give to be a fly on the wall the next time the CEO and the F&B manager are in the same room.
As a background, I posted in cursing out coworkers about the F&B manager who refuses to deal with problems with tips... well, things came to a head yesterday.
She keeps insisting that her cashiers aren't short, that it is in fact the auditors who are in the wrong because we aren't minusing out tips paid when calculating cash due... which is entirely true, we don't give half a rat's ass what the tips paid is... we do however care greatly about what the tips charged was. If the guest didn't get charged for a tip, then quite simply no tip was given. Now, if this was a one off thing due to a problem on the resort's system, then management would have no problem telling servers to still collect their tips as it isn't their fault... however, it is becoming quite clear that this is a problem with servers not ringing up payments properly and forgetting to charge tips to the guest credit card (which frankly, as far as I, and the rest of the audit team is concerned, it doesn't matter if the guest didn't pay because they stiffed you or you screwed up, the guest still didn't pay). Well, the food and beverage manager has repeatedly claimed that it isn't her problem, she shouldn't have to deal with it. Today, the compliance officer (my boss's boss) got fed up with the back and forth (and I've been following it, because I was one of the two auditors who discovered this problem and the one that she has solely tried to blame as being unable to do my job, so it is kind of personal for me) and sent the following email to the CEO (and also largest shareholder)
"It is my understanding that (F&B manager) is under the impression that it is perfectly acceptable for servers to steal from the resort as long as they report such theft as "tips paid". I have come to this conclusion because she is adamant that there is no training problems in her department that need to be addressed because of this issue and for that matter she believes that it is not a problem at all because she is under the impression that it is an audit mistake to even see a problem in servers getting paid more tips than they have charged. If this is not a training problem, then that leaves theft, and if it is an audit mistake to report it, then it must be that she approves of the employees' actions."
Oh, what I wouldn't give to be a fly on the wall the next time the CEO and the F&B manager are in the same room.
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