A little story from the other day...
Yet again another rush as the customers stack up & the phones ring off the bloody hook. Yet again I'm helping out 2 people at the same time & foolishly reach over & answer the forsaken noise machine.
Me: Good afternoon *******, how can I help you?
SC: Uhh...Hi...I have this digital camera recorder thing & want to know if I can connect it to my palm.
(Great start. 2 unknown pieces of hardware & they want me to tell them if they are compatible. That & we don't sell digital cameras)
Me: Hard to tell. Have you checked the mfr's website at all?
SC: Uhh...no...The camera is a....(noise in background).... uuuhh....Samsung.
Me: Have you checked out samsungs' website at all...Or READ the manual / read me file on the install disk?
Sc: Uhh...Here talk to my boyfriend.
Me: *sigh*
Sc2: *repeat previous section & tries to get me to look up product info online*
...Of course I have a mess of customers in my shop.
Me: Sir, it's impossible for me to tell if they'll work together. You on the other hand have all the information before you. That & you can got online or even call the mfr. of the hardware. BTW, did you buy these item's at our store?
Sc2: Uhh....No
Me: Have you tried talking to the person that you purchased these items from?
Sc2: Uhh...No ( These ones love to say "Uhh" )
Me: Well, sadly I can only provide a modicum of support to the people that actually buy something from us. Anything else today?
Sc2: Uhh....No....I guess I'll read the manual.
Me: You do that....Have a nice day
I want that 10 minutes of my life back.
When will they learn that I'm not going to google up info for them & spoonfeed / read it to them when they can bloody well get off of their lazy asses' & do it themselves. I'm thinking...never
/endrant
Edit: Needless to say these types of calls happen AT LEAST on an hourly basis. This one just stood out a bit more than the others
Yet again another rush as the customers stack up & the phones ring off the bloody hook. Yet again I'm helping out 2 people at the same time & foolishly reach over & answer the forsaken noise machine.
Me: Good afternoon *******, how can I help you?
SC: Uhh...Hi...I have this digital camera recorder thing & want to know if I can connect it to my palm.
(Great start. 2 unknown pieces of hardware & they want me to tell them if they are compatible. That & we don't sell digital cameras)
Me: Hard to tell. Have you checked the mfr's website at all?
SC: Uhh...no...The camera is a....(noise in background).... uuuhh....Samsung.
Me: Have you checked out samsungs' website at all...Or READ the manual / read me file on the install disk?
Sc: Uhh...Here talk to my boyfriend.
Me: *sigh*
Sc2: *repeat previous section & tries to get me to look up product info online*
...Of course I have a mess of customers in my shop.
Me: Sir, it's impossible for me to tell if they'll work together. You on the other hand have all the information before you. That & you can got online or even call the mfr. of the hardware. BTW, did you buy these item's at our store?
Sc2: Uhh....No
Me: Have you tried talking to the person that you purchased these items from?
Sc2: Uhh...No ( These ones love to say "Uhh" )
Me: Well, sadly I can only provide a modicum of support to the people that actually buy something from us. Anything else today?
Sc2: Uhh....No....I guess I'll read the manual.
Me: You do that....Have a nice day
I want that 10 minutes of my life back.
When will they learn that I'm not going to google up info for them & spoonfeed / read it to them when they can bloody well get off of their lazy asses' & do it themselves. I'm thinking...never
/endrant
Edit: Needless to say these types of calls happen AT LEAST on an hourly basis. This one just stood out a bit more than the others
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