At the Supermarket where I work, we have a system, if you want to write a check, you have to have a Card. If you forget your card, its been the policy of the store for over 15 years to take the check that you want to write, look up the appropriate information and get the card number written on it, so we can let you use the check.
Begin Story
Normal night I am the closing Front End person, and its the quietest time of the day, and normally I would just clean registers and restock supplies, but that didn't need to be done, so I was just talking to my manager about random stuff, (she is a really cool person) and we see a customer that we have all known for quite a while and my manager since she start working at this particular location.
Well she asks me where the cranberry sauce is, so I just say, I will show you, and she says thanks, we walk over and I ask if she has any other questions, she says no and thank you, and goes about her shopping.
5 minutes later she is checking out and tells us that she doesn't has her Kings Card, asks what she needs to do.
Me - Let me ask my manager.
Manager - We still need to get her Card number.
Me - I go back to the customer and ask her if I can borrow one of her checks to look up her Card number. She looks horrified and says no, you can't have my check!
At this point I was puzzled. This women who was just so nice to me was now yelling at me. Most likely afraid that I would steal her identity or some other.
I did not want to argue with this customer, so I just went and told my manager that she would not give me her check, and that maybe you should handle it, being that she knows the customer for quite a long time. My manager gets a similar angry response, and explains that this has been the policy forever etc...
The customer then proceeds to say,"I will just pay with cash" but she didn't end up having enough money on her to pay for the food she was buying. My manager then suggest the other option, which only the manager can offer, is that the customer gives the manager his or her drivers license, too look up the card number on the computer.
Keep in mind, all of the money is still on the counter, the lady hadn't picked it up, and once my manager suggests it, the SC runs out of the store, screaming and yelling at us, about trying to steal her identity. Manager walks calmly after her, letting her vent and trying to apologize. I grab money and give to manager.
Lady gets in her convertible still screaming at Manager, won't take her money back, it was only a $20 bill, and driver away in red convertible.
Manager is completely stunned, says their is nothing we could do, and tells Store Manager.
Next day customer comes in, buys cigarettes, asks if we want to make absolutely sure that her ID is not fake or something, that she isn't wearing a max etc. etc....
Manager attempts another apology, gives money back, customer leaves. Still comes in, nicest lady ever...
Begin Story
Normal night I am the closing Front End person, and its the quietest time of the day, and normally I would just clean registers and restock supplies, but that didn't need to be done, so I was just talking to my manager about random stuff, (she is a really cool person) and we see a customer that we have all known for quite a while and my manager since she start working at this particular location.
Well she asks me where the cranberry sauce is, so I just say, I will show you, and she says thanks, we walk over and I ask if she has any other questions, she says no and thank you, and goes about her shopping.
5 minutes later she is checking out and tells us that she doesn't has her Kings Card, asks what she needs to do.
Me - Let me ask my manager.
Manager - We still need to get her Card number.
Me - I go back to the customer and ask her if I can borrow one of her checks to look up her Card number. She looks horrified and says no, you can't have my check!
At this point I was puzzled. This women who was just so nice to me was now yelling at me. Most likely afraid that I would steal her identity or some other.
I did not want to argue with this customer, so I just went and told my manager that she would not give me her check, and that maybe you should handle it, being that she knows the customer for quite a long time. My manager gets a similar angry response, and explains that this has been the policy forever etc...
The customer then proceeds to say,"I will just pay with cash" but she didn't end up having enough money on her to pay for the food she was buying. My manager then suggest the other option, which only the manager can offer, is that the customer gives the manager his or her drivers license, too look up the card number on the computer.
Keep in mind, all of the money is still on the counter, the lady hadn't picked it up, and once my manager suggests it, the SC runs out of the store, screaming and yelling at us, about trying to steal her identity. Manager walks calmly after her, letting her vent and trying to apologize. I grab money and give to manager.
Lady gets in her convertible still screaming at Manager, won't take her money back, it was only a $20 bill, and driver away in red convertible.
Manager is completely stunned, says their is nothing we could do, and tells Store Manager.
Next day customer comes in, buys cigarettes, asks if we want to make absolutely sure that her ID is not fake or something, that she isn't wearing a max etc. etc....
Manager attempts another apology, gives money back, customer leaves. Still comes in, nicest lady ever...
Comment