Tweet
It's been a while since I posted anything about sucky customers. It's also been a while since I commented on how AWESOME my management is at The Bar. Let's end both of those streaks now, shall we?
At The Bar, for our happy hour, we do 2 for 1 on domestic beer and well drinks, but only at certain hours, and only at the bars, not at the tables. When someone orders such a drink at such a place at such a time, we give them a little token that they can turn in later for a free drink--thus they get the 2 for 1 without their second drink getting warm or watered down. But those tokens are ONLY good at either of the bars, and only during those certain hours. This is all relevant.
So I was bartending last night on the roof deck. My coworker EW had a table of a couple military guys, one of whom seemed nice enough. The other one, however, was a major dickhead.
Earlier in the evening, Nice Guy had tried to use a token with EW to get a drink, and I had to explain that they are only good at the bar. I told him I'd make an exception, thinking I'd be nice. And of course he tried to get a Captain Morgan's and coke with the token. While our well liquor IS good stuff, not garbage, Captain is NOT a well. Once he was educated, Nice Guy seemed fine with the whole thing, and took the free (well) rum and coke.
About an hour after happy hour ended, and thus the time for turning in tokens ended, Dick Head comes up to me at the bar, puts down a token, and asks for a beer. Remember, I am not his server, but whatever. More to the point, that token wasn't valid at this hour.
JESTER: "I'm sorry sir, but I can't take that."
DICK HEAD: "Why not?"
JESTER: "It's only good at happy hour, which ended over an hour ago."
DICK HEAD: (tosses the token in my general direction in disgust) "Shove it then. Just give me a beer and put it on my tab."
JESTER:
"Sir, do not talk to me like that."
DICK HEAD: "I'd like to talk to your manager."
JESTER: "No problem."
So I called downstairs and explained exactly what had just happened to Rockin' Manager. And she came up to talk to Dick Head. She let him tell his side of the story, patiently standing there while he yammered. Then....
ROCKIN' MANAGER: "And what part of all of that makes you think you can talk to my bartender like that?"
DICK HEAD: "I live here!"
ROCKIN' MANAGER: "Oh, if I could only tell you how many times I hear that. But that does NOT give you the right to treat my staff the way you did. I am paying your check, and you are leaving. NOW."
DICK HEAD: "I'll pay my own tab."
ROCKIN' MANAGER: "No, y9ou won't. I'll take care of your check, and you'll leave. And by the way....you aren't welcome back here. Ever."
Dude must have felt like a wave, because he got SURFED!
I love my job!
At The Bar, for our happy hour, we do 2 for 1 on domestic beer and well drinks, but only at certain hours, and only at the bars, not at the tables. When someone orders such a drink at such a place at such a time, we give them a little token that they can turn in later for a free drink--thus they get the 2 for 1 without their second drink getting warm or watered down. But those tokens are ONLY good at either of the bars, and only during those certain hours. This is all relevant.
So I was bartending last night on the roof deck. My coworker EW had a table of a couple military guys, one of whom seemed nice enough. The other one, however, was a major dickhead.
Earlier in the evening, Nice Guy had tried to use a token with EW to get a drink, and I had to explain that they are only good at the bar. I told him I'd make an exception, thinking I'd be nice. And of course he tried to get a Captain Morgan's and coke with the token. While our well liquor IS good stuff, not garbage, Captain is NOT a well. Once he was educated, Nice Guy seemed fine with the whole thing, and took the free (well) rum and coke.
About an hour after happy hour ended, and thus the time for turning in tokens ended, Dick Head comes up to me at the bar, puts down a token, and asks for a beer. Remember, I am not his server, but whatever. More to the point, that token wasn't valid at this hour.
JESTER: "I'm sorry sir, but I can't take that."
DICK HEAD: "Why not?"
JESTER: "It's only good at happy hour, which ended over an hour ago."
DICK HEAD: (tosses the token in my general direction in disgust) "Shove it then. Just give me a beer and put it on my tab."
JESTER:
"Sir, do not talk to me like that."DICK HEAD: "I'd like to talk to your manager."
JESTER: "No problem."
So I called downstairs and explained exactly what had just happened to Rockin' Manager. And she came up to talk to Dick Head. She let him tell his side of the story, patiently standing there while he yammered. Then....
ROCKIN' MANAGER: "And what part of all of that makes you think you can talk to my bartender like that?"
DICK HEAD: "I live here!"
ROCKIN' MANAGER: "Oh, if I could only tell you how many times I hear that. But that does NOT give you the right to treat my staff the way you did. I am paying your check, and you are leaving. NOW."
DICK HEAD: "I'll pay my own tab."
ROCKIN' MANAGER: "No, y9ou won't. I'll take care of your check, and you'll leave. And by the way....you aren't welcome back here. Ever."
Dude must have felt like a wave, because he got SURFED!
I love my job!
Comment