You've had your turn
Me: -Opening Statement-
SC: I'd like to place an order........
::Several minutes later, order put through, completely did everything the customer asked for during the call::
Me: Okay, that order will be out to you in five days, thank you for calling -Company Name-
SC: Will those widgets be packed in plastic inside the box?
Me: Yes ma'am, have a great day...
SC: What time will the UPS person be there when the deliver?
Me: Ma'am I am unable to give you that information, UPS delivers the packages per their own system.
SC: Okay, did I ever order blue widgets?
Me: Yes ma'am, you ordered two hundred last week.
SC: Okay, did I ever order red widgets?
Me: Yes ma'am three weeks ago, you ordered three hundred.
SC: Okay, did I ever order green widgets?
Me: -Looks at the ten calls in the queue-, No ma'am you've never ordered green widgets.
SC: Well how much would 200 green widgets cost?
Me: 200 green widgets would be $xx.xx, would you like to add those to your order today?
SC: No, I was just wondering, have I ever ordered yellow widgets from you before?
Me: Ma'am I'm going to need to send you to your territory manager, have a great day.
I don't know!
Me: -Opening Statement-
SC: Could I please place an order for 600 purple widgets today?
Me: Sure, could I please have your telephone number to open your account, or your account number?
SC: I don't have my account number, and let me go and find out what the telephone number is, hold please.
::Five Minutes Later::
SC: Oh my telephone number is, 555-555-5555
Me: Ma'am, that's not in my system, is there another number for the office?
SC: Oh, you need the office number, that was my number, I don't know the office number, let me go find out.
::Five Minutes Later::
SC: The office number is 555-555-5555
Me: Ma'am that's not in my system, have you ordered from us before?
SC: Is this -Company-?
Me: No ma'am this is -My Company-
SC: Wrong number, sorry -click-
Me: -Opening Statement-
SC: I'd like to place an order........
::Several minutes later, order put through, completely did everything the customer asked for during the call::
Me: Okay, that order will be out to you in five days, thank you for calling -Company Name-
SC: Will those widgets be packed in plastic inside the box?
Me: Yes ma'am, have a great day...
SC: What time will the UPS person be there when the deliver?
Me: Ma'am I am unable to give you that information, UPS delivers the packages per their own system.
SC: Okay, did I ever order blue widgets?
Me: Yes ma'am, you ordered two hundred last week.
SC: Okay, did I ever order red widgets?
Me: Yes ma'am three weeks ago, you ordered three hundred.
SC: Okay, did I ever order green widgets?
Me: -Looks at the ten calls in the queue-, No ma'am you've never ordered green widgets.
SC: Well how much would 200 green widgets cost?
Me: 200 green widgets would be $xx.xx, would you like to add those to your order today?
SC: No, I was just wondering, have I ever ordered yellow widgets from you before?
Me: Ma'am I'm going to need to send you to your territory manager, have a great day.
I don't know!
Me: -Opening Statement-
SC: Could I please place an order for 600 purple widgets today?
Me: Sure, could I please have your telephone number to open your account, or your account number?
SC: I don't have my account number, and let me go and find out what the telephone number is, hold please.
::Five Minutes Later::
SC: Oh my telephone number is, 555-555-5555
Me: Ma'am, that's not in my system, is there another number for the office?
SC: Oh, you need the office number, that was my number, I don't know the office number, let me go find out.
::Five Minutes Later::
SC: The office number is 555-555-5555
Me: Ma'am that's not in my system, have you ordered from us before?
SC: Is this -Company-?
Me: No ma'am this is -My Company-
SC: Wrong number, sorry -click-
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