This happened last Sunday.
A black woman (race is relevant) approached me and said that she wanted to buy a camera. I pulled the camera out of the security case and brought it up to the register. This is what occurred next.
Me = Me
SC = Sucky Customer
SC: "Since you don't have a display, I want to open this to see what it looks like."
Me: "I'm sorry, but we're not allowed to open the product before selling." (I was about to tell her that I could call a manager who might be able to open it for her, but she interrupted me.)
SC: "That's a lie!" *grabs box from my hand and starts opening it*
Me:
Me: *grabs box from SC and places it behind register* "Ma'am, we are NOT allowed to open product before purchase."
SC: "I want to see a manager! That's discrimination!"
I called for the MOD and the SC left a few moments later to find her. MOD dealt with her at a different register so I didn't have to come into contact with her again.
Afterwards, while comparing notes, MOD told me that she had almost laughed in the customer's face when she accused me of discrimination. (I get along with all of our managers, and they know that I am always very polite)
A black woman (race is relevant) approached me and said that she wanted to buy a camera. I pulled the camera out of the security case and brought it up to the register. This is what occurred next.
Me = Me
SC = Sucky Customer
SC: "Since you don't have a display, I want to open this to see what it looks like."
Me: "I'm sorry, but we're not allowed to open the product before selling." (I was about to tell her that I could call a manager who might be able to open it for her, but she interrupted me.)
SC: "That's a lie!" *grabs box from my hand and starts opening it*
Me:
Me: *grabs box from SC and places it behind register* "Ma'am, we are NOT allowed to open product before purchase."
SC: "I want to see a manager! That's discrimination!"
I called for the MOD and the SC left a few moments later to find her. MOD dealt with her at a different register so I didn't have to come into contact with her again.
Afterwards, while comparing notes, MOD told me that she had almost laughed in the customer's face when she accused me of discrimination. (I get along with all of our managers, and they know that I am always very polite)
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