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Not me, but one of my CWs had a woman last night trying to return, and repurchase items, which have since gone down in price. Now my store's policy is we ONLY do adjustments when an item goes from full price to the first hard markdown. And only if purchased within 14 days of said markdown. We don't do them for first markdown to second, or when an additional % is taken off the markdowns. Otherwise we'd have people coming in a hundred times, returning, and re-buying. ALthough, if a customer is nice, we know them, and has purchased a lot of stuff, where the savings would be significant, sometimes we will make an exception, but most of the time, no.
My store also recently started cracking down and enforcing our policy of no return without a receipt or finding the item in the customers history. We used to take it back, but would only give store credit for the current price, including any additional %. So if someone paid $49.99 for an item, and it was marked down to 34.99, with 50% off, that's what they would get, not the 49.99.
So this woman comes in last night, with several similar items, and a pile of receipts. She claimed someone in our store told her she could buy the items at the low price, and bring back the others she paid more for. Um no. Then her receipts didn't match up to the items. She kept saying how she bought them all at the same time, and my CW kept nicely telling her well, but only 2 of the 3 are on this receipt. This went around and around and around, including TWO calls to our CS. The woman would not give up, and wasted a good 45 minutes arguing and back and forth, with my CW and the manager. Manager finalkly said look, I can take these back, but you cannot rebuy them. Customer tried again to claim when she was in earlier that day, someone told her she could, and manager said no, i was THERE, and she said no such thing.
She finally left, but really? and it was like $2-3 on each item. While I get that its a lot to some people, if we say we can't do it, then accept that and leave!! And my other CW said she was in prior to this, made a huge mess, was nasty and entitled, and after all that, didn't buy a thing.
My store also recently started cracking down and enforcing our policy of no return without a receipt or finding the item in the customers history. We used to take it back, but would only give store credit for the current price, including any additional %. So if someone paid $49.99 for an item, and it was marked down to 34.99, with 50% off, that's what they would get, not the 49.99.
So this woman comes in last night, with several similar items, and a pile of receipts. She claimed someone in our store told her she could buy the items at the low price, and bring back the others she paid more for. Um no. Then her receipts didn't match up to the items. She kept saying how she bought them all at the same time, and my CW kept nicely telling her well, but only 2 of the 3 are on this receipt. This went around and around and around, including TWO calls to our CS. The woman would not give up, and wasted a good 45 minutes arguing and back and forth, with my CW and the manager. Manager finalkly said look, I can take these back, but you cannot rebuy them. Customer tried again to claim when she was in earlier that day, someone told her she could, and manager said no, i was THERE, and she said no such thing.
She finally left, but really? and it was like $2-3 on each item. While I get that its a lot to some people, if we say we can't do it, then accept that and leave!! And my other CW said she was in prior to this, made a huge mess, was nasty and entitled, and after all that, didn't buy a thing.
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