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New Coupon Hell

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  • New Coupon Hell

    Our sales circulars run from Friday to Thursday. There's a packet done by the newspaper by which people can get the circulars on Wednesday (but the prices on them don't go into effect for two more days). It was bad enough explaining to SCs before...

    For some reason, they now have clippable coupons...with restrictions. Each coupon is only valid for that week with a $25 minimum purchase. Yesterday I had a few dozen customers come through with these coupons and I had to explain to each one that they don't kick in until tomorrow...for some reason known only to Corporate the valid dates and minimum purchase are in a .5-size font (and the printing on those things is never the best, so print smaller than a certain size always blurs; I even had trouble reading it).

    A few people flipped their shit and threw the coupons (no items, thank Gord) at me. Most of those were 'of a certain ethnicity' (actually both of the extractions known for EW-ism around here, joy). One SC actually threw their grapes on the floor and made quite the mess (one of the coupons is grapes for 88 cents a pound but I think they're on sale to begin with), and MOD actually forced them to pay--full price--for the bag (which I had already weighed so could not void out anyway).
    "I am quite confident that I do exist."
    "Excuse me, I'm making perfect sense. You're just not keeping up." The Doctor

  • #2
    Quoth Dreamstalker View Post
    ...and MOD actually forced them to pay--full price--for the bag (which I had already weighed so could not void out anyway).
    Hoorah! Go MoD!

    Seriously though, what is it with people and their coupons? Most only save you a piddly amount, so you could always come back during the valid dates and use it then. I'm sorry but if you went to the (grocery, I know some other places have bigger items that a trip for just one thing is more valid) store to buy ONE thing that you had a coupon for and didn't even take care to check the restrictions on the coupon, tough luck dumb bunny.
    My Writing Blog -Updated 05/06/2013
    It's so I can get ideas out of my head, I decided to put it in a blog in case people are bored or are curious as to the (many) things in progress.

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    • #3
      I always look for the exp. dates on my coupons. Some coupons are frustrating, where there is wrap-around printing so I might find the exp. date on top left hand side, facing outward, so I have to turn it around. And also "only at participating restaurants," etc, and all this in tiny script. I probably understand a fit if it's an old person with bad vision who has glasses but needs a mag. glass to read the script, but no reason to throw stuff around.
      Time! Time! Time is what turns kittens into cats.

      Don't teach me a lesson; all I learn is that you are an asshole.

      I wish porn had subtitles.

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      • #4
        I think corporate offices make the expiration dates tiny because they want the SC's to put up a fight. It creates entertainment.

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        • #5
          Both corporate and the SCs know cashiers aren't allowed to stand up for themselves past quoting policy; depending on who's the MOD on a given day at my store one of three things can happen:

          --Cashier looks bad
          --SC gets their way in addition to the above
          --(rare) SC gets told off by MOD, but depending on how long it takes them to get their butt over to the register #1 could also happen

          Generally I think most customers know that it's not the cashier's fault. Right after the above incident MOD sent me to do something else (I think he could tell I was getting twitchy; as soon as I go into 'robot mode' watch out).
          "I am quite confident that I do exist."
          "Excuse me, I'm making perfect sense. You're just not keeping up." The Doctor

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          • #6
            I can understand being annoyed, especially when things are in such fine print that you might not see it. But c'mon folks, most coupons don't save you enough to really matter in the scheme of your day, let alone your life. And if it really is such a great coupon that you can't afford the item without it, then don't buy it. Be dissapointed, be peeved, be upset even - but don't throw the item (or anything else) at the poor cashier who probably has the least control over the situation of anyone.

            Have I ever been tempted to throw something cause I was pissed off? Of course. But all that traning back, oh, before kindergarten? kicked in, and I managed not to. Maybe some of the SC's need to go back to kindergarten - "we do not hit others with our toy trucks - we do not take anyone else's teddy bear - we do not throw things at poor store employees, or onto the floor for them to clean up".

            And ok, if truth be told, yes I have thrown things a time or two in my adult life - but never at an employee. Only at my ex, when he was being a very special kind of a** over working things out in the divorce. And even then, not really at him - he pissed me off once so badly I threw an empty coffee pot at the floor (which, in his telling later became the pot of boiling hot coffee I threw straight at him) Sometimes I really wish I'd had the fun of being the b*tch he told everyone I was

            Madness takes it's toll....
            Please have exact change ready.

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            • #7
              Grr...that's about like the coupons we have at work, for some energy drinks. Of course in BIG writing it says SAVE $2 OFF, and has a nice picture of the drinks involved, but then in fine, fine print that CW J and I both had trouble reading, it specifies "Off of 2 cans". Yeah. Needless to say, people aren't happy when they bring it to the counter and find that out!
              "And though she be but little, she is FIERCE!"--Shakespeare

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              • #8
                I really don't get the people who just tell me to throw the coupons out...hello, you can use them tomorrow! Now I'm waiting for someone to come to the desk with one of the coupons and a receipt dated yesterday/before 8/24 and try to get an adjustment.
                "I am quite confident that I do exist."
                "Excuse me, I'm making perfect sense. You're just not keeping up." The Doctor

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                • #9
                  Eh, not like it matters anyway, if your store is like mine, they actually did manage to print them with the in-store circulars, so it's only a matter of taking them out.

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                  • #10
                    I hate coupons too. My store will send them out, but we also have a code in the system, so we don't need to scan them or anything. But then they try and tell us customers must HAVE the coupon to get the discount. Oh please, if we don't have to scan it, then there's no way to tell if they actually haveit or not. So I'll do it for everyone. i did have one customer ask, after a coupon promo had ended, if we had any "behind the register" And didn't get when I told her that even if I did, if there's no code in the system, or I try and put the one on the coupon in, if its not valid, I can't give any discount.

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