I believe that SCs who are too busy yakking on their cell phones for a non-emergency to pay any attention to the cashier/server/employee lose the right to complain about anything (if not lose their spot in line entirely).
I was thrown on register the other night because ASM relies on the computer which thinks Mondays are slow (so there was only me on SCO, shift lead P, and one cashier after 8PM, guess who had to cover 2 breaks in addition to what I was already doing).
A woman comes into the lane gabbing on her phone. I ask if she has a store card, get the hand-flap. Alrighty then. She tosses a bag of pears across the scanner in such a way that the barcode sticker scans before I can do much more than keep it from hitting the floor or me. She barks "WAITAMINUTE!", tries (and fails) to grab my hand and throws her store card across the scanner.
The item I had already scanned was pears that are on sale for 99 cents/pound. That sale didn't come up immediately because of the way things were scanned. All the other sale prices came up once the card is in. Wait for it...
"How much are those? They're nine-nine cents!" I subtotal it, which brings up the sale price for the pears and point to the screen. "Yup, they rang up as 99 cents."
"Escuse me! I'm talking to you! Hello?"
Repeat above, multiple times in multiple ways.
"Hello?" At this point I don't know whether she's talking to me or whoever's on the phone, things are that vague.
Into her phone: "I talkin to her and she's inoring [sic] me." ...no honey, you are 'inoring' me. The only thing I can do is look at her and repeat the total until she decides she should pay; the customer behind her (a regular) is glaring daggers at SC.
She gets her change: "Hang on, [name], I gotta count this and make sure this dummy didn't short me."
Okay, you're done now. Bye. I start ringing up the next customer, who notices that SC dropped a dollar (and her receipt) as she flounced out.
C: "I don't blame you for giving her the silent treatment. How hard is it to say 'just a minute, I'm checking out'?"
P: "How much you want to bet that the only people complaining about 'unfriendly cashiers' are the ones who do that shit?"
C: "I don't take sucker bets. Whoever's freaking out about that sort of thing should be forced to wait on her and her clones for a month."
P: "That would be ASM, and he doesn't think he should ring if there's someone else to do it."
I was thrown on register the other night because ASM relies on the computer which thinks Mondays are slow (so there was only me on SCO, shift lead P, and one cashier after 8PM, guess who had to cover 2 breaks in addition to what I was already doing).
A woman comes into the lane gabbing on her phone. I ask if she has a store card, get the hand-flap. Alrighty then. She tosses a bag of pears across the scanner in such a way that the barcode sticker scans before I can do much more than keep it from hitting the floor or me. She barks "WAITAMINUTE!", tries (and fails) to grab my hand and throws her store card across the scanner.
The item I had already scanned was pears that are on sale for 99 cents/pound. That sale didn't come up immediately because of the way things were scanned. All the other sale prices came up once the card is in. Wait for it...
"How much are those? They're nine-nine cents!" I subtotal it, which brings up the sale price for the pears and point to the screen. "Yup, they rang up as 99 cents."
"Escuse me! I'm talking to you! Hello?"
Repeat above, multiple times in multiple ways.
"Hello?" At this point I don't know whether she's talking to me or whoever's on the phone, things are that vague.
Into her phone: "I talkin to her and she's inoring [sic] me." ...no honey, you are 'inoring' me. The only thing I can do is look at her and repeat the total until she decides she should pay; the customer behind her (a regular) is glaring daggers at SC.
She gets her change: "Hang on, [name], I gotta count this and make sure this dummy didn't short me."
Okay, you're done now. Bye. I start ringing up the next customer, who notices that SC dropped a dollar (and her receipt) as she flounced out.
C: "I don't blame you for giving her the silent treatment. How hard is it to say 'just a minute, I'm checking out'?"
P: "How much you want to bet that the only people complaining about 'unfriendly cashiers' are the ones who do that shit?"
C: "I don't take sucker bets. Whoever's freaking out about that sort of thing should be forced to wait on her and her clones for a month."
P: "That would be ASM, and he doesn't think he should ring if there's someone else to do it."
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