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First story
Ok, so we had return guests to stay. They have stayed with us probably a dozen times and not been a problem. This time was different.
Checkout is 11 am just like in every other hotel I'm aware of. It hit 1 and knocking on the door brought "yeah, we'll be down in a minute". It hit 1:30 and "I know, we're running behind. We'll be down right away".
Finally my husband goes up at 2 pm and stands outside the room while they get their stuff to leave.
Then he goes into the room after them and comes barreling down the stairs "Are they gone yet?". Nope they were still outside the hotel loading up and he opens the front door and yells "With the damage you did to this room, don't you ever come back here or we will have you arrested".
What damage you say? Well they punched a hole through BOTH sides of the bathroom door, got makeup (or something) all over the walls and seemed to rub it in because now they have to be painted, and got some kind of brown crap ground into the carpet that housekeeping can't get out, they were also smoking pot so heavy that the whole upstairs reaks with it.
As you all know, I'm heavily allergic to pot to the point of my throat closing up so this is a HUGE problem.
We charged their credit card $250 but I don't think it will remotely cover the damages.
And bitch had the gall to smoke her pipe right in front of my husband and said "Yeah, I'm smoking pot too, want to do something about it?".
My husband had to chase them down the street to get their keys and they hummed them up his head.
Yes, they are now on the Do Not Rent list.
Second Story
Then there's the other room. They checked in yesterday.
This morning my housekeeper calls me to the room to tell me there's damage to the sink. Not the sink precisely to the bowl itself. And I mean its cracked to hell and back to the point there's a hole in it where the water is going into the vanity. They aren't in the hotel at the time so there isn't anything I can do.
They get back while I'm putting away the weekly food order, and suddenly I start hearing sounds from the room "bang bang boom BOOM BOOOOMMM!!!" And him yelling. The TV is up almost as high as it will go. There is no way in hell I'm going to that room by myself when I'm the only person in the hotel.
I called my husband and he came back from errands immediately.
They were both drunk to their gourd, and we still don't know what they were doing. They now had the DND on their door.
The room also had a weed smell to it.
However they are still with us. Not sure why.
Its been one hell of a day. Think I'm going to go to bed early.
Ok, so we had return guests to stay. They have stayed with us probably a dozen times and not been a problem. This time was different.
Checkout is 11 am just like in every other hotel I'm aware of. It hit 1 and knocking on the door brought "yeah, we'll be down in a minute". It hit 1:30 and "I know, we're running behind. We'll be down right away".
Finally my husband goes up at 2 pm and stands outside the room while they get their stuff to leave.
Then he goes into the room after them and comes barreling down the stairs "Are they gone yet?". Nope they were still outside the hotel loading up and he opens the front door and yells "With the damage you did to this room, don't you ever come back here or we will have you arrested".
What damage you say? Well they punched a hole through BOTH sides of the bathroom door, got makeup (or something) all over the walls and seemed to rub it in because now they have to be painted, and got some kind of brown crap ground into the carpet that housekeeping can't get out, they were also smoking pot so heavy that the whole upstairs reaks with it.
As you all know, I'm heavily allergic to pot to the point of my throat closing up so this is a HUGE problem.
We charged their credit card $250 but I don't think it will remotely cover the damages.
And bitch had the gall to smoke her pipe right in front of my husband and said "Yeah, I'm smoking pot too, want to do something about it?".
My husband had to chase them down the street to get their keys and they hummed them up his head.
Yes, they are now on the Do Not Rent list.
Second Story
Then there's the other room. They checked in yesterday.
This morning my housekeeper calls me to the room to tell me there's damage to the sink. Not the sink precisely to the bowl itself. And I mean its cracked to hell and back to the point there's a hole in it where the water is going into the vanity. They aren't in the hotel at the time so there isn't anything I can do.
They get back while I'm putting away the weekly food order, and suddenly I start hearing sounds from the room "bang bang boom BOOM BOOOOMMM!!!" And him yelling. The TV is up almost as high as it will go. There is no way in hell I'm going to that room by myself when I'm the only person in the hotel.
I called my husband and he came back from errands immediately.
They were both drunk to their gourd, and we still don't know what they were doing. They now had the DND on their door.
The room also had a weed smell to it.
However they are still with us. Not sure why.
Its been one hell of a day. Think I'm going to go to bed early.
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