Screaming mimi's

[telecom_goddess]

Quoth emax4

When the guy was screaming for a new modem, too bad you couldn't scream back, "OKAY THAT'S TWO HUNDRED DOLLARS AND FREE SHIPPING, PLEASE READ OFF TO ME YOUR CREDIT CARD NUMBER... NO, DON'T INTERRUPT ME CREDIT CARD NOW.. CREDIT CARD NOW. "

I love it....that would have been an awesome comeback.

[MoonCat]

Quoth emax4

When the guy was screaming for a new modem, too bad you couldn't scream back, "OKAY THAT'S TWO HUNDRED DOLLARS AND FREE SHIPPING, PLEASE READ OFF TO ME YOUR CREDIT CARD NUMBER... NO, DON'T INTERRUPT ME CREDIT CARD NOW.. CREDIT CARD NOW. "

I had to do something very much like that not long ago. Had a caller who just started rattling off as fast as he could talk: "Hello-I-want-to-place-a-blah-blah-blah-ad-my-name-is-blah-blah-and-the-ad-should-read-blah-blah-blah-blah-blah-"

I started out very politely, "Excuse me, sir? I need your phone number first please.." He just kept talking. I kept trying to stop him and ended up shouting "HELLO? HELLO?? SIR, HELLLOOOO!!!"

He finally shut up, and we were able to continue in a professional manner.

Re: The OP, I really HATE the people who think they have a right to call you names and be vulgar because they're the customer. It's sickening.

[sld72382]

Quoth Dave1982

I'm gonna go way out on a limb here and speculate that the modem with the broken power switch may well have gotten that way due to Mr. Anger management doing something like....oh I don't know.....slamming it against the wall/floor/table.....in which case I'm thinking they need to be charged full price plus shipping for the new one.

Actually it was just old and worn out (over 5+ years). The last modems to actually have a power button were discontinued a couple of years ago as the button kept.... breaking on people. Our new models power on and off by plugged in the power cord (or taking it out).

Strangely, for all the screaming he did neither he or his wife had a problem with signing up for a service plan to cover the cost of a modem replacement.

[tropicsgoddess]

Quoth Merriweather

Some of my biggest per peeves rolled in one on these.

1. People who decide what the problem is and want action based on that, rather than call in to get the problem solved in whatever way works. Do they go to their doctor with the same attitude "Doc, schedule me for surgery to take my appendix out" "First we need to do tests to determine if your problem is your appendix, or something more simple and easier fixed" "Screw tests, just take out my damn appendix!!"

2. People who expect you to resolve the problem, without giving you all the info that's relavent. Again, I can see them at the doctor's office "Sir, we've done very test we can think of and can't seem to locate the source of the pain in your toe" "Damn, I can't believe you can't find the problem. Should I have told you I dropped a brick on it last week?"

3. People who think screaming will somehow accomplish more than speaking calmly.

4. People who can scream at the lowly peons, then turn into Mr. Nice when the supervisor gets on the line.

For the first and second ones, I hated getting the SC's that thought they "knew" what the root cause of the problem was when really they don't know shit all. Those are the bane of every tech support rep. Those are the kind that make the simplest problem so fucking difficult to resolve.

For number 3...the only thing it'll get them is the dial tone or circle jerking is because nobody wants to talk to a screaming asshole.

As for number 4...OMG those are the ones I wanna because they do that tactic just to get what they want by lying, playing victim and making the rep look like the bad guy.

[downforit2008]

Not paid enough for this job on days like these, are you??? Gotta feel sorry for the supervisors who have to take the calls from these shrieking hellions.

I would have loved to hang up on people like these. I hear any R-rated dialogue on the phone, the call is over. Period. I had a job just like that where my boss was pretty cool about us terminating the calls of potty-mouths. He was a "born-again Christian" so he had a ZERO TOLERANCE for this kind of thing and he said people that talk that kind of trash over the phone should be hung up on so they can have the chance to take a few deep breaths and call back in a more "civilized" manner.

[Misty]

Quoth sld72382

SC's wife: I'm sorry about that, he's a little pissed off. Maybe I should have mentioned it earlier, but the modem's power button needs to be held together with a tape and a pebble....

Ah, don't you just love it when customers fail to mention those little details that could mean all of the difference, and save everyone a lot of pain and suffering?

I posted a thread about a woman who wanted me to replace her daughter's yogurt because there was a nut in it and the daughter had a nut allergy, a fact both of them failed to mention as I was preparing the yogurt. Apparently the allergy isn't important enough to mention unless the food has to be re-made at the store's expense

[wolfie]

Quoth sld72382

SC: *screaming* GOD DAMMIT I WANT A MOTHER FUCKING SUPERVISOR! DID YOU HEAR THAT? SUPERVISOR! I WANT A GOD DAMN SUPERVISOR NOW!

Appropriate response: "I'm sorry, but company policy does not permit the employment of sex offenders. Since incest is a sex offense, we do not have any supervisors who are known to have committed incest".

[veniteangeli]

Cussing makes me deaf. I just... can't hear anything, when it's peppered with profanity.

"Excuse me sir, I didn't quite catch that... sir? Sir? I'm sorry sir, all I hear is dead air, which forces me to assume you have terminated this call at your end..."

[Flying Grype]

"Or else I'm gonna lose it." Uuugh. Manipulative bratty manbaby. He probably learned that when he was three and never had a reason to quit.