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This is gonna be a loong post.
So Saturday night, the motel was hosting a wedding reception in the restaurant. About three quarters of the rooms were booked out specifically for wedding guests, plus we had a few other rooms occupied for normal guests. My first mistake was forgetting to warn these guests about said reception, though at the time I was being naive about the amount of trouble it was gonna cause.
The front desk is under the restaurant so you could really hear the noise.
Did I forget to mention that the majority of the wedding attendees were around their mid-twenties?
You can see where this is going.
The morning after was a nightmare. I had morning shift, so I had to handle the complaints from the other guests about the wedding. Turns out they were still partying their drunk asses off past 10:30PM with the music only stopping at midnight. Then they were still out in the carpark doing who knows what until 3AM. Needless to say, the other guests were REALLY pissy in the morning. We're gonna have to cut 50% off their stays.
Next, we had arranged for a breakfast buffet the restaurant. What was supposed to happen was that we would ask them at check-in to pre-pay per person to cut the hassle. Unfortunately, the person before me either forgot or didn't push the issue, and expected the guests to come into the front desk at a later time and pay then.
The morning of the buffet? Almost every guest instead went directly to the restaurant to pay. Let me offer my case. When I clocked in, there was still one wedding guest room left to check in. When they did, I forgot to ask and no one else showed up that night. In the morning, only ONE guest showed up and paid for two. No one else. Now my manager and supervisor are at each other's necks.
Then of course came the lack of courtesy of checking out. Here's a simple rule: BRING THE DAMN KEY UP TO THE OFFICE. The amount of people who didn't was staggering, so we had to go around knocking to check the rooms were empty to find them. On top of that, one of the guests accidentally left with one of the spare keys, so we contacted her but she still hadn't come back by the time my shift changed. If we don't get the key back, she's gonna be fined $100 for it (not a good situation to be in).
After that was the mess. They must have gone through maybe a dozen boxes of Coronas and another half dozen of various. What's worse is that as I was stripping the bedsheets, some rooms had either a few bottles of beer or in the case of one room, beer boxes filled with empty bottles that I had to drag out myself. One of my coworkers mentioned that some were drinking since 10:00AM. There were so many recyclables, they've basically filled up all our recycling bins.
And we found vomit in one room so oh joyous occasion, we're gonna have to charge them for the cleaners.
In the end, it wasn't a smooth experience. There were mix-ups, bad communication and all round unpleasant behaviour. I will admit fault, and even if I have to the person before me and the way the guests acted.
So Saturday night, the motel was hosting a wedding reception in the restaurant. About three quarters of the rooms were booked out specifically for wedding guests, plus we had a few other rooms occupied for normal guests. My first mistake was forgetting to warn these guests about said reception, though at the time I was being naive about the amount of trouble it was gonna cause.
The front desk is under the restaurant so you could really hear the noise.
Did I forget to mention that the majority of the wedding attendees were around their mid-twenties?
You can see where this is going.
The morning after was a nightmare. I had morning shift, so I had to handle the complaints from the other guests about the wedding. Turns out they were still partying their drunk asses off past 10:30PM with the music only stopping at midnight. Then they were still out in the carpark doing who knows what until 3AM. Needless to say, the other guests were REALLY pissy in the morning. We're gonna have to cut 50% off their stays.
Next, we had arranged for a breakfast buffet the restaurant. What was supposed to happen was that we would ask them at check-in to pre-pay per person to cut the hassle. Unfortunately, the person before me either forgot or didn't push the issue, and expected the guests to come into the front desk at a later time and pay then.
The morning of the buffet? Almost every guest instead went directly to the restaurant to pay. Let me offer my case. When I clocked in, there was still one wedding guest room left to check in. When they did, I forgot to ask and no one else showed up that night. In the morning, only ONE guest showed up and paid for two. No one else. Now my manager and supervisor are at each other's necks.
Then of course came the lack of courtesy of checking out. Here's a simple rule: BRING THE DAMN KEY UP TO THE OFFICE. The amount of people who didn't was staggering, so we had to go around knocking to check the rooms were empty to find them. On top of that, one of the guests accidentally left with one of the spare keys, so we contacted her but she still hadn't come back by the time my shift changed. If we don't get the key back, she's gonna be fined $100 for it (not a good situation to be in).
After that was the mess. They must have gone through maybe a dozen boxes of Coronas and another half dozen of various. What's worse is that as I was stripping the bedsheets, some rooms had either a few bottles of beer or in the case of one room, beer boxes filled with empty bottles that I had to drag out myself. One of my coworkers mentioned that some were drinking since 10:00AM. There were so many recyclables, they've basically filled up all our recycling bins.
And we found vomit in one room so oh joyous occasion, we're gonna have to charge them for the cleaners.
In the end, it wasn't a smooth experience. There were mix-ups, bad communication and all round unpleasant behaviour. I will admit fault, and even if I have to the person before me and the way the guests acted.
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