A woman called sometime in the beginning of my shift. She asked for a toy to be held until Thursday. I told her we don't usually hold items past 24 hours but she asked to be put through to the toy department.
An hour later she called back. The associate she spoke with put the toy on hold and brought it to the service desk.
"Is it going to be there until Thursday?" she asked.
"If the associate told you so then yes it will be," I said.
Another hour later she calls again.
"Is that toy I held behind the service desk?"
"Yes ma'am. It's at the service desk."
"Will it be there until Thursday?"
"Yes ma'am, they're holding it for you until Thursday."
"How will they know its for me?"
"There's a note on it ma'am."
She hangs up. Deep in my heart of hearts, I knew this wouldn't be the last time I heard from her. I was both disappointed and not disappointed at the same time.
"Is my toy at the service desk?"
"Yes ma'am."
"Is it going to be there on Thursday?"
"Yes ma'am."
"Okay..."
Before I went on my meal break, I told the assistant manager, "I really hope that toy is there when she shows up on Thursday or I have a feeling I'm going to wind up in this woman's house, bound and gagged, with my legs broken."
An hour later she called back. The associate she spoke with put the toy on hold and brought it to the service desk.
"Is it going to be there until Thursday?" she asked.
"If the associate told you so then yes it will be," I said.
Another hour later she calls again.
"Is that toy I held behind the service desk?"
"Yes ma'am. It's at the service desk."
"Will it be there until Thursday?"
"Yes ma'am, they're holding it for you until Thursday."
"How will they know its for me?"
"There's a note on it ma'am."
She hangs up. Deep in my heart of hearts, I knew this wouldn't be the last time I heard from her. I was both disappointed and not disappointed at the same time.
"Is my toy at the service desk?"
"Yes ma'am."
"Is it going to be there on Thursday?"
"Yes ma'am."
"Okay..."
Before I went on my meal break, I told the assistant manager, "I really hope that toy is there when she shows up on Thursday or I have a feeling I'm going to wind up in this woman's house, bound and gagged, with my legs broken."
Comment